Immediate Changes to AHLTA Without Training Help Very Few

Posted by: Mary Ann Rockey

Wednesday, October 06, 2010

The upgrade to AHLTA, AHLTA 3.3 addresses many issues previously encountered with system stability, reliability, and interoperability. However, MHS recognizes that resolving system issues only addresses the technology and system capabilities. User knowledge and understanding is also critical which is why MHS is implementing improved training programs.

In years past, AHLTA training provided a basic understanding of AHLTA followed by in depth Service specific training. Unfortunately, this created an educational gap where AHLTA users didn't get to learn all of the needed system functions before they were provided specific service training such as the Army MAPS program and the Air Force COMPASS program.

Based upon our discussions with the users, we learned that those in the field do not have the foundation required to effectively use AHLTA. Service medical CIOs are working closely with the AHLTA development team to improve the training process. EHR trainers are refining our current training program, focusing on educating our users and emphasizing the importance of understanding the system and its capabilities. We hope this enhanced knowledge will help to "fill the gap" between the original AHLTA training and service specific programs.

Training is the linchpin of user acceptance. Recognizing this, MHS is committed to improving user satisfaction and customer acceptance. By building our user knowledge base, users will be able to more effectively use the system and provide greater support to the patient. If you haven't heard about the new methods and training modules, please visit http://dhims.health.mil/userSupport/ahlta/index.aspx to learn more now.

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Tags AHLTA technology electronic health record

1 Comment »

tpharr said:
10/7/2010 5:07:10 PM: This is an interesting article. Having used AHLTA for the past 5.5 years, I have seen several updates to the program. However, I strongly disagree there is a need to "fill the gap" caused by "lack of foundation to effectively use AHLTA." There should always be a resource for functionality questions as such and that resource IS the assigned AHLTA trainer. Their role in the facility is vital because unfortunately, the program does not always respond to the user's request and that generates an obvious question or two.

The bigger AHLTA issue is stabilizing the infrastructure which runs the program, fixing the current 3.3 technical issues, fixing potential patient safety concerns which most always force the user to ask AHLTA trainer for "fixes" to keep the program operational. There is nothing that can replace a go-to person for these situations. The best and most highly interactive CBT will never provide the workarounds and overall intangibles the AHLTA trainer provides. Work in the "trenches" for 6 months and you will see what I mean. If learning AHLTA was so straightforward, then the need for AHLTA trainers might be subject to question, but those who use it everyday know the real truth. I think its time you get on board as well.

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