Professional Conduct Toolkit
Description of Toolkit
Bullying and horizontal violence create barriers to safe patient care and are embedded within the healthcare culture. These and other disruptive behaviors undermine team effectiveness, contribute to unhealthy work environments, and put patients at risk. The Professional Conduct Toolkit is designed to help healthcare teams eliminate these behaviors and adopt the professional conduct that is a hallmark of high-performing teams. The toolkit consists of four modules: 
- Professional Conduct, Teamwork, and Patient Safety
- Responding to Behaviors that Undermine Safe Patient Care
- Supporting engagement: The Role of Leaders and System Responses
- High-Conflict Personalities, Mental Health Issues, and Safety Considerations
Click here to download the Professional Conduct Toolkit (Instructions to download: 1. When an option window pops up, please select save. 2. Save the file to your computer. 3. Extract the file to a new folder.)
Description of Tools
Connect & Correct: Tips for Engaging
This tipsheet outlines the steps for using the PEARLA technique to Connect with team members and the DESC script to Correct behavior.
Cultivating Conflict Competence: A Checklist for Team Leaders
This checklist can help you assess your team in 16 factors that contribute to conflict competence.
Tips and Tools for Connecting: PEARLA
This tool provides additional information on using the PEARLA technique, including how to remain focused in a difficult situation and how to create empathy with a team member who is behaving badly.
TeamSTEPPS Action Planning Guide
This guide can help you implement Professional Conduct and other TeamSTEPPS initiatives within your healthcare facility.
Download Acrobat Reader Plugin