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Video Network Center

The Video Network Center (VNC) provides the Defense Health Agency (DHA) with unique worldwide video and audio conferencing capability that links health care providers, patients, senior leadership, Military Health System (MHS), staff, academia, the health care industry, and other DoD or federal organizations delivering health care.

Our Customers

  • DHA program offices and stakeholders, including the Services’ (Army, Navy, Air Force) medical facilities to provide direct health care services, medical related training and collaboration sessions, and MHS Command and Control (C2) capabilities
  • External DHA agencies or offices requiring interaction with the MHS or mission:
    • Veterans Affairs
    • U.S. Army Forces Command
    • GVS
    • JNCC
  • Special public or private offices interacting with the DHA mission:
    • Baylor University
    • University of Texas Health Science Center
    • University of New Mexico
    • University of Nebraska Medical Center

At the VNC, we can help you use video technology to maximize your communication efforts. We have professional scheduling agents to help you organize your conference. We have specialists to help the users at your facility become proficient with your video equipment. We can train the "ins and outs" of effective conference scheduling, video conference etiquette and even how to maximize your video conference skills and techniques. We can also offer video equipment consulting services to help you make informed decisions regarding equipment, lighting, acoustics and optimal decor for your video conference facility.

Technical Requirements

Multi-point Conferences

To participate in a multi-point video conference hosted by the DHA Bridge, your endpoint equipment must be certified. Once your equipment is certified, you're listed in the DHA VNC Directory, and you become one of our customers! You may be scheduled into multi-point conferences. It is as easy as that!

Point-to-point Conferences

To participate in a point-to-point conference with a DHA customer, simply call the video number or reference the video number in the DHA Video Directory and dial the number. Bridging services aren't required.

Site Certification and Registration Request

Certification ensures the DHA VNC that your videoconferencing equipment is compatible with our resources. The process starts with ensuring your VTC equipment meets the requirements listed below.  Once determined, please contact your government (Military or GS personnel) sponsor and have them submit a VTC Registration Request on the VNC CAC-enabled website. Upon submission, the VNC will process the request and contact you to perform a test of your equipment.  If you do not hear from the VNC within 48 hours please call 1-800-600-9332 to request a time to perform an actual test of your equipment. You will be issued a DHA VNC Site ID once completed. This unique ID is only valid for use with the DHA VNC. Reminder, certification is not complete until the actual testing is done.

*ALL video registration requests are subject to Approval and that a Static and/or DHCP Reserved IP address is required for all IP requests.

Requirements for Registration and Certification

IP Endpoints ISDN Endpoints 
  1. VTC Endpoint must have a routable IP address or one-to-one NAT. Private IP space (RFC 1918) with many-to-one NAT is not acceptable.
  2. VTC endpoint must have an active maintenance contract.
  3. VTC endpoint software version must be equal to or more recent than the software version listed on FAQ page. Non-CAC holders can contact the DHA VNC at 1-800-600-9332 for the required software version for specific equipment.
  1. VTC endpoint must have an active maintenance contract.
  2. VTC endpoint software version must be equal to or more recent than the software version listed on FAQ page. Non-CAC holders can contact the DHA VNC at 1-800-600-9332 for the required software version for specific equipment.

DHA Address: 7700 Arlington Boulevard | Suite 5101 | Falls Church, VA | 22042-5101

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