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Usability Lab

The DHA Usability Lab exists to evaluate websites, mobile apps, printed works and other innovative technologies for Military Health System (MHS) beneficiaries. Our team of User Experience (UX) professionals can help guide new development, refresh a product’s look and feel for sustainment, or assist in a complete usability overhaul of a product. We do all this with the help and feedback from active duty military and dependents!


For Product Owners requesting assistance we can provide the following services:

  • Stakeholder Interviews - Assess the needs of stakeholders and objectively speak to the needs of a product's end users
  • User Research - Interview users to better understand their needs when creating new products.
  • Usability Evaluations - Observe, collect data, and present findings on how well a product is utilized by users
  • Usability Analysis - Evaluate products against predefined design principles, evaluate the product structure, and analyze for 508 compliance

Request a Usability Test Today!

For Volunteers we are:

  • An opportunity to test new apps and website prototypes
  • A fun source of officially documented volunteer hours
  • An easy and unique way to make a difference for your military community

Sign up to Volunteer Today!

For Military Leaders we are:

  • Working to refine products that will ultimately benefit the military community as a whole
  • A no-cost, low-time commitment, and innovative volunteer opportunity for your command members
  • A trusted volunteer agency for members of all military branches
  • Focused on increasing combat command readiness through the resources we refine and support

Get Volunteer Opportunity Information Today!


Usability Lab Volunteer Form

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    DHA Address: 7700 Arlington Boulevard | Suite 5101 | Falls Church, VA | 22042-5101

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