In our efforts to better serve you, please remember to
copy UFVARR_Requests@mail.mil on all email correspondence regarding the TRICARE
Retail Refund Program.
Please note that this is not a secure site. Do not add protected health information (PHI) or personally identifiable information (PII) in your message to us. This includes information such as:
- Social security numbers
- Dates of birth
- Health conditions
- Treatments
- Or, other information that should be protected
For information on how the Military Health System protects your sensitive information, visit the Defense Health Agency Privacy and Civil Liberties Office Page.
Please view the following sets of frequently asked questions about the TRICARE Retail Refund Questionnaire, the TRICARE Retail Refund Website, Billing and Pricing and Disputes. If your questions are not answered, see the instructions below to submit your question to us via email.
TRICARE Retail Refund Website
Q1:
How do I obtain labeler access on TRRWS?
A:
- Verify that your name is listed on a Questionnaire as a POC for the labeler in question.
- Log into TRRWS (https://trrws.tricare.mil/Public/Login.aspx).
- Click the “Request Labeler Access” button.
- Request labeler access on TRRWS with the submission of the six digit labeler code including the alpha character (X#####).
- An email will be sent to the Primary POC and to the TRRT for review. You will receive an email when your access has been approved.
Q2:
How do I obtain an account on TRRWS?
A:
- Verify that your name is listed on your company’s Questionnaire as a POC.
- Go to TRRWS (https://trrws.tricare.mil/Public/Login.aspx)
- Select the “Request New User Account” link and complete the form. A TRICARE Retail Refund Team member will review your request and complete your access.
- You can only request one (1) labeler for your initial login; additional labeler requests can be submitted once you have access to the site.
Disputes Resolution
Q3:
What pharmacies are eligible for the TRICARE Retail Refund Program?
A:
From the TRICARE Retail Refund Manufacturer Policy and Procedure Guide, a TRICARE retail pharmacy includes long term care facilities, specialty pharmacies, pharmacies inside a physician's office and hospital, and all other pharmacies identified as part of the TRICARE Retail Network.
TRICARE Retail Pharmacy Refund Questionnaire
Q1:
When do I have to fill out a Questionnaire?
A:
If you are a new Manufacturer to the TRICARE Retail Refund Program and/or if there are any changes in POC or address for your company you must complete a TRICARE Retail Pharmacy Refund Questionnaire. Each section of the Questionnaire must be completed prior to submitting to UFVARR_requests@mail.mil.
Billing and Pricing
Q3:
If a company has a new NDC for the same pharmaceutical agent that has an ADP Agreement in place, but the NDC is not on this ADP Agreement, how will TRICARE bill the NDC? ii. Will this be handled differently depending on if the drug is on a FCP or WAC ADP Agreement?
A:
- If an NDC is not included on an ADP Agreement and the pharmaceutical agent is the same for the NDC(s) for which an ADP Agreement is in place, it will be billed under the ADP Program and a discount percentage will be determined based on strength, dosage, and package size of similar NDCs.
- Typically, WAC ADP Agreements will include drugs that are not Covered Drugs, such as diabetes testing supplies. If the NDC is not included on the WAC ADP Agreement for a non-Covered Drug, it will not be billed under WAC, ADP, or SDP. If the NDC of the pharmaceutical agent on the ADP Agreement is a Covered Drug, then it will be billed ADP (FCP or WAC based on the ADP Agreement in place)
Still have questions?
For any questions or issues, please contact the TRICARE Retail Refund Team:
- Send us an email message and include the following information in the message:
- Labeler Code
- Manufacturer Name
- Question/Issue (i.e. TRRWS Access)
- Example Subject Line: “X00000 - MFG Company Name – TRRWS Access”
- Call 1-703-681-8494