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TRICARE Regional Offices

Looking for TRICARE Benefit Information?

If you’re looking for details about your TRICARE plan, visit the TRICARE website. There, you can:

What is a TRO?

The TRICARE Regional Offices (TROs) manage and oversee an integrated health care delivery system in the two U.S. TRICARE regions:

Each TRO is led by a Regional Director, who reports to and operates under the authority, direction, and control of the Director, Defense Health Agency (DHA). The Regional Director is the health plan manager for each region. The Regional Director has visibility of both the contract and Direct CareDirect care refers to military hospitals and clinics, also known as “military treatment facilities” and “MTFs.”direct care assets, and coordinates with the Services to develop an integrated health plan.

TRICARE Regional Office Functions

Manage the TRICARE Contracts

The TROs manage the TRICARE contracts in each region. This responsibility includes:

  • Ensuring network quality and adequacy; resolves provider issues
  • Monitoring customer satisfaction outcomes
  • Managing customer service issues
  • Coordinating appointing and referral management policies
  • Addressing enrollment issues
  • Contracting and fiscal management functions
  • Establishing and coordinating regional marketing and education functions
  • Overseeing contractor credentialing
  • Developing TRICARE maximum allowable charge waiver packages
  • Approving resource sharing agreements with the regional contractor and military treatment facilities (MTFs)
  • Ensuring contract support for MTF optimization
  • Approving Memorandum of Understanding with the regional contractors
  • Serving as the award fee determination official for Health Care Services and Administration contracts
  • Other delegated functions

Support the MTF Commanders

Each TRO supports MTF Commanders in their delivery of health care services for MTF-enrolled beneficiaries, for the management of health care services for beneficiaries not enrolled to MTFs, supporting the MTF Commanders in their efforts to optimize health care services in the MTFs, and other assistance as required to support both MTF and remote areas to meet regional strategic planning goals and the annual business plan objectives

Develop Business Plans Supporting Beneficiary Care

Each TRO develops business plans to support all beneficiaries in each region, including non-MTF areas, remote areas, and those areas where the Service Surgeon Generals request Regional Director support. Each individual business plan is integrated into a single, regional business plan that's submitted to the DHA Director each fiscal year.

Funding of Regional Activities

The TROs fund regional initiatives to optimize and improve the delivery of health care through dedicated resources and an open business case planning and approval process. Opportunities for investment capital can be initiated by the Regional Director, a single MTF Commander or by a Senior Market Manager on behalf of the MTFs in a multi-service market.

DHA Address: 7700 Arlington Boulevard | Suite 5101 | Falls Church, VA | 22042-5101

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