The TRO-West manages the West Region contractor, Health Net Federal Services, and oversees the integrated health care delivery system in the West Region.
Beneficiaries should contact Health Net Federal Services first for customer service, especially for issues related to:
- Enrollment
- Changing your primary care manager
- Finding a doctor
- Referrals or authorization
- Paying fees
- Filing claims
Please contact the TRO directly if you have questions about:
- TRICARE PrimeA managed care option available in Prime Service Areas in the United States; you have an assigned primary care manager who provides most of your care.TRICARE Prime Travel Benefit
- Determination of eligibility for TRICARE Prime RemoteA managed care option for active duty service members and their families who live in designated remote locations in the U.S. (usually more than 50 miles or one hour's drive time from a military hospital or clinic).TRICARE Prime Remote
- Unresolved issues with your regional contractor
Forms & Downloads