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Pharmaceutical Manufacturers: Contact Us - TRICARE Retail Refund Website (TRRWS)

TRICARE Retail Refund Website

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Contact the TRICARE Retail Refund Team and FAQs
Q1:

How do I obtain labeler access on TRRWS?

A:
  • Verify that your name is listed on a Questionnaire as a POC for the labeler in question.  
  • Log into TRRWS (https://trrws.tricare.mil/Public/Login.aspx). 
  • Click the “Request Labeler Access” button.
  • Request labeler access on TRRWS with the submission of the six digit labeler code including the alpha character (X#####).  
  • An email will be sent to the Primary POC and to the TRRT for review.  You will receive an email when your access has been approved.
Q2:

How do I obtain an account on TRRWS?

A:
  • Verify that your name is listed on your company’s Questionnaire as a POC.  
  • Go to TRRWS (https://trrws.tricare.mil/Public/Login.aspx)
  • Select the “Request New User Account” link and complete the form.  A TRICARE Retail Refund Team member will review your request and complete your access. 
  • You can only request one (1) labeler for your initial login; additional labeler requests can be submitted once you have access to the site.
Q3:

When will my quarterly utilization files be available on TRRWS?

A:

An official GovDelivery email will be sent out when data utilization files are released on TRRWS.  

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Report Issue with the TRRWS Website

DHA Address: 7700 Arlington Boulevard | Suite 5101 | Falls Church, VA | 22042-5101

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