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Reserve Health Readiness Program: Unit POC

Questions for Unit Points of Contact

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Q1:

How far in advance do I schedule an event?

A:

All finalized information should be submitted to RHRP a minimum of 14 days prior to the date of the event.

Q2:

How do I schedule and submit an event?

A:

USAR and ARNG have the option of entering an event voucher in the Army’s Automated Voucher System (AVS). All other branches should contact the IMR Department at RHRP at 1-800-666-2833, ext 3508 for assistance.

Q3:

What are the minimums required to schedule a group event?

A:

The per day group number minimums are as follows: 

  • Immunizations = 80
  • PHAs = 40
  • Vision screening = 40
  • EKG = 25
  • Dental = 50
  • Panos = 20
  • Blood Draws = 30
  • Audio = 50
  • Eyewear = 50
  • PDHRA = 40
Q4:

What if I do not meet the minimums for a group event?

A:

If you do not meet the minimum for a service, contact RHRP at 1-800-666-2833, ext. 3508. USAR and ARNG may also submit individual vouchers in AVS.

Q5:

Can units combine for a group event?

A:

Yes, but units must be within the same branch of service.

Q6:

How do I submit/cancel an individual voucher?

A:

Individual vouchers must be submitted through AVS for USAR and ARNG. All other branches should contact their command for further guidance on how to submit a voucher. To cancel a voucher, contact RHRP Customer Service at 1-800-666-2833 ext. 3555.

Q7:

How do I submit/cancel a group event?

A:

Group events must be submitted through AVS for USAR and ARNG. All other branches should contact their command for further guidance on how to request a group event. To cancel a group event, contact your event coordinator or contact IMR at 1-800-666-2833, ext 3508.

Q8:

What can cause a delay in completing a PHA?

A:

Additional services may be needed, such as follow-up audio (Comprehensive Audiology Exam - CAE), blood draws or EKG.

Q9:

What happens if a Service member gets a bill for RHRP services?

A:

Please contact the RHRP office at 1-800-666-2833, ext. 3555.

Q10:

Where do I find the pricing for RHRP services?

A:

Please contact the program manager for your branch of service. 

Q11:

How do I get a copy of my Service members' PHA or dental exams?

A:

Please refer to your Service Component module (e.g., MRRS, PIMR, MEDPROS, PHA or DenClass) or medical readiness coordinator. 

  • For PHA, contact Medical Operations at 1-800-666-2833, ext. 1207. 
  • For Dental, call Customer Service at 1-800-666-2833, ext. 3555.
Q12:

How do I update my contact information (e.g., phone, address, etc.)?

A:

Please contact the RHRP IMR Department at 1-800-666-2833, ext. 3508. Also, do not forget to update other military databases such as DEERS.

Q13:

How do I get a service expedited?

A:

In very rare instances (e.g. very short notice deployment to a disaster site) you can get services expedited. 

  • For an individual appointment, the command’s IMR representative should call Customer Service at 1-800-666-2833. 
  • For a group event, the command’s IMR representative should call their event coordinator or 1-800-666-2833, ext. 3555.
Q14:

I'm in the Army. How do I get write access for MEDPROS?

A:

Contact your command for this access. The MEDPROS Help desk is at 1-703-681-4976.

Q15:

What actions should I take if I encounter any issues during a group event?

A:

Please contact the RHRP office at 1-800-666-2833, ext. 3555.

Q16:

What are the cancellation and no show policies?

A:
  • Decreasing services requested within 14 and 6 calendar days of the event date will result in a Cancellation Fee. 
  • Decreasing services requested within 5 calendar days of the event date will result in a No-Show Fee. 
  • Failure to meet GE minimums will also result in a No-Show Fee.

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