Adult Annual Beneficiary Reports
2021 | All Regions | All Users
Composite Scores | Ease of Access | Communication and Customer Service | Ratings | Prevention | Behaviors | ||||||
---|---|---|---|---|---|---|---|---|---|---|---|
Region | Getting Needed Care |
Getting Care Quickly |
How Well Doctors Communicate |
Customer Service |
Claims Processing |
Health Plan Rating |
Health Care Rating |
Personal Doctor Rating |
Specialty Care Rating |
Preventive Care |
Healthy Behaviors |
Trends | Trend | Trend | Trend | Trend | Trend | Trend | Trend | Trend | Trend | Trend | Trend |
Benchmark | 84 | 82 | 95 | 84 | 86 | 57 | 73 | 82 | 81 | 93 | 78 |
USA MHS | 73b | 74b | 92b | 79b | 85 | 62a | 62b | 74b | 77b | 83b | 81a |
Overseas | 68b | 69b | 91b | 76b | 68b | 56 | 55b | 71b | 74b | 78b | 81a |
Overseas Europe | 71b | 71b | 90b | 80 | 68b | 57 | 56b | 70b | 75b | 77b | 79 |
Overseas Pacific | 66b | 68b | 91 | 73b | 67b | 55 | 54b | 72b | 71b | 77b | 82a |
Source: 2021 Health Care Survey of DOD Beneficiaries
a Indicates score significantly exceeds benchmark
b Indicates score significantly falls short of benchmark