Adult Annual Beneficiary Reports

Trend | All Regions | All Users | Customer Service

Composite Scores Customer Service
Region 2019 2020 2021 Rate of Change*
Benchmark 84 84 84 0
USA MHS 77b 79b 79b 2
Overseas 81 80 76b -5
Overseas Europe 81 78 80 -1
Overseas Pacific 81 83 73b -8

Source: 2021 Health Care Survey of DOD Beneficiaries

a Indicates score significantly exceeds benchmark

b Indicates score significantly falls short of benchmark

* The rate of change is the difference between 2021 and 2019 estimates.