Adult Annual Beneficiary Reports
Trend | All Regions | All Users | Customer Service
Composite Scores | Customer Service | |||
---|---|---|---|---|
Region | 2019 | 2020 | 2021 | Rate of Change* |
Benchmark | 84 | 84 | 84 | 0 |
USA MHS | 77b | 79b | 79b | 2 |
Overseas | 81 | 80 | 76b | -5 |
Overseas Europe | 81 | 78 | 80 | -1 |
Overseas Pacific | 81 | 83 | 73b | -8 |
Source: 2021 Health Care Survey of DOD Beneficiaries
a Indicates score significantly exceeds benchmark
b Indicates score significantly falls short of benchmark
* The rate of change is the difference between 2021 and 2019 estimates.