2021 HCSDB Adult Annual Trend Beneficiary Reports

Adult Annual Beneficiary Reports

Trend | USA MHS | All Users | Customer Service


Composite Scores	Customer Service
Beneficiary Category	2019	2020	2021	Rate of Change*
Benchmark	84	84	84	0
All Users	77^b	79^b	79^b	2
Prime Enrollees	76^b	79^b	79^b	3
Enrollees with Military PCM	77^b	78^b	77^b	0
Enrollees with Civilian PCM	74^b	82	81	7
Select Enrollees	79^b	80^b	81^b	2
Purchased Care Users	77^b	81^b	81^b	4
Active Duty	76^b	80^b	77^b	1
Active Duty Dependents	78^b	77^b	78^b	0
Retirees and Dependents	77^b	79^b	82^b	5

Source: 2021 Health Care Survey of DOD Beneficiaries

^a Indicates score significantly exceeds benchmark

^b Indicates score significantly falls short of benchmark

* The rate of change is the difference between 2021 and 2019 estimates.