Adult Quarterly Beneficiary Reports

January 2021 | All Regions | All Users

Composite Scores Ease of Access Communication and Customer Service Ratings Prevention Behaviors
Region Getting
Needed
Care
Getting
Care
Quickly
How Well
Doctors
Communicate
Customer
Service
Claims
Processing
Health
Plan
Rating
Health
Care
Rating
Personal
Doctor
Rating
Specialty
Care
Rating
Preventive
Care
Healthy
Behaviors
Trends Trend Trend Trend Trend Trend Trend Trend Trend Trend Trend Trend
Benchmark 84 82 95 84 86 57 73 82 81 93 78
USA MHS 75b 75b 93b 80b 86 62a 63b 74b 77b 83b 82a
Overseas 69b 76b 93 80 74b 53 51b 68b 72b 79b 80
Overseas Europe 70b 76b 95 83 86 55 56b 72b 77 78b 80
Overseas Pacific 69b 76 92 75 59b 50 49b 67b 64b 79b 79

Source: January 2021 Health Care Survey of DOD Beneficiaries

The reference period is the preceding 12 months.

a Indicates score significantly exceeds benchmark

b Indicates score significantly falls short of benchmark