Adult Quarterly Beneficiary Reports
January 2021 | All Regions | All Users
Composite Scores | Ease of Access | Communication and Customer Service | Ratings | Prevention | Behaviors | ||||||
---|---|---|---|---|---|---|---|---|---|---|---|
Region | Getting Needed Care |
Getting Care Quickly |
How Well Doctors Communicate |
Customer Service |
Claims Processing |
Health Plan Rating |
Health Care Rating |
Personal Doctor Rating |
Specialty Care Rating |
Preventive Care |
Healthy Behaviors |
Trends | Trend | Trend | Trend | Trend | Trend | Trend | Trend | Trend | Trend | Trend | Trend |
Benchmark | 84 | 82 | 95 | 84 | 86 | 57 | 73 | 82 | 81 | 93 | 78 |
USA MHS | 75b | 75b | 93b | 80b | 86 | 62a | 63b | 74b | 77b | 83b | 82a |
Overseas | 69b | 76b | 93 | 80 | 74b | 53 | 51b | 68b | 72b | 79b | 80 |
Overseas Europe | 70b | 76b | 95 | 83 | 86 | 55 | 56b | 72b | 77 | 78b | 80 |
Overseas Pacific | 69b | 76 | 92 | 75 | 59b | 50 | 49b | 67b | 64b | 79b | 79 |
Source: January 2021 Health Care Survey of DOD Beneficiaries
The reference period is the preceding 12 months.
a Indicates score significantly exceeds benchmark
b Indicates score significantly falls short of benchmark