Adult Quarterly Beneficiary Reports
January 2021 | USA MHS | By Enrollment/Beneficiary Group
Composite Scores | Ease of Access | Communication and Customer Service | Ratings | Prevention | Behaviors | ||||||
---|---|---|---|---|---|---|---|---|---|---|---|
Beneficiary Category | Getting Needed Care |
Getting Care Quickly |
How Well Doctors Communicate |
Customer Service |
Claims Processing |
Health Plan Rating |
Health Care Rating |
Personal Doctor Rating |
Specialty Care Rating |
Preventive Care |
Healthy Behaviors |
Trends | Trend | Trend | Trend | Trend | Trend | Trend | Trend | Trend | Trend | Trend | Trend |
Benchmark | 84 | 82 | 95 | 84 | 86 | 57 | 73 | 82 | 81 | 93 | 78 |
All Users | 75b | 75b | 93b | 80b | 86 | 62a | 63b | 74b | 77b | 83b | 82a |
Prime Enrollees | 72b | 73b | 92b | 79b | 85 | 61a | 60b | 71b | 76b | 83b | 83a |
Enrollees with Military PCM | 70b | 69b | 90b | 78b | 83 | 60 | 57b | 68b | 75b | 82b | 82a |
Enrollees with Civilian PCM | 80b | 83 | 96 | 81 | 88 | 69a | 72 | 78 | 78 | 85b | 82 |
Select Enrollees | 83 | 82 | 95 | 82 | 88 | 66a | 72 | 81 | 81 | 86b | 79 |
Purchased Care Users | 82 | 83 | 96 | 82 | 88a | 67a | 72 | 80 | 79 | 85b | 81 |
Active Duty | 71b | 69b | 90b | 79 | 81 | 56 | 55b | 69b | 74b | 83b | 85a |
Active Duty Dependents | 75b | 76b | 92b | 80b | 84 | 67a | 66b | 72b | 76b | 84b | 83 |
Retirees and Dependents | 79b | 81 | 95 | 80 | 89a | 66a | 70 | 79b | 79 | 82b | 77 |
Source: January 2021 Health Care Survey of DOD Beneficiaries
The reference period is the preceding 12 months.
a Indicates score significantly exceeds benchmark
b Indicates score significantly falls short of benchmark