Adult Quarterly Beneficiary Reports
Trend | All Regions | All Users | Customer Service
| Composite Scores | Customer Service | |||
|---|---|---|---|---|
| Region | April 2020 | October 2020 | January 2021 | Rate of Change* |
| Benchmark | 84 | 84 | 84 | 0 |
| USA MHS | 82b | 79b | 80b | -1 |
| Overseas | 82 | 74 | 80 | -1 |
| Overseas Europe | 76 | 80 | 83 | +2 |
| Overseas Pacific | 87 | 69 | 75 | -5 |
Source: January 2021 Health Care Survey of DOD Beneficiaries
The reference period is the preceding 12 months.
a Indicates score significantly exceeds benchmark
b Indicates score significantly falls short of benchmark
* Estimated Quarterly Rate of Change