Composite Scores	Claims Processing
Beneficiary Category	April 2020	October 2020	January 2021	Rate of Change*
Benchmark	86	86	86	0
All Users	85	84	86	0
Prime Enrollees	86	84	85	0
Enrollees with Military PCM	84	83	83	0
Enrollees with Civilian PCM	89	86	88	-1
Select Enrollees	83	84	88	+2
Purchased Care Users	85	84	88a	+1
Active Duty	79b	80	81	+1
Active Duty Dependents	82	80b	84	0
Retirees and Dependents	89	88	89a	0

Source: January 2021 Health Care Survey of DOD Beneficiaries

The reference period is the preceding 12 months.

^a Indicates score significantly exceeds benchmark

^b Indicates score significantly falls short of benchmark

* Estimated Quarterly Rate of Change