Composite Scores	Customer Service
Beneficiary Category	April 2020	October 2020	January 2021	Rate of Change*
Benchmark	84	84	84	0
All Users	82b	79b	80b	-1
Prime Enrollees	81b	79b	79b	-1
Enrollees with Military PCM	80b	75b	78b	-1
Enrollees with Civilian PCM	84	84	81	-1
Select Enrollees	83	79b	82	0
Purchased Care Users	83	82	82	0
Active Duty	81	75b	79	-1
Active Duty Dependents	81b	78b	80b	0
Retirees and Dependents	83	83	80	-1

Source: January 2021 Health Care Survey of DOD Beneficiaries

The reference period is the preceding 12 months.

^a Indicates score significantly exceeds benchmark

^b Indicates score significantly falls short of benchmark

* Estimated Quarterly Rate of Change