Adult Quarterly Beneficiary Reports
April 2021 | All Regions | All Users
Composite Scores | Ease of Access | Communication and Customer Service | Ratings | Prevention | Behaviors | ||||||
---|---|---|---|---|---|---|---|---|---|---|---|
Region | Getting Needed Care |
Getting Care Quickly |
How Well Doctors Communicate |
Customer Service |
Claims Processing |
Health Plan Rating |
Health Care Rating |
Personal Doctor Rating |
Specialty Care Rating |
Preventive Care |
Healthy Behaviors |
Trends | Trend | Trend | Trend | Trend | Trend | Trend | Trend | Trend | Trend | Trend | Trend |
Benchmark | 84 | 82 | 95 | 84 | 86 | 57 | 73 | 82 | 81 | 93 | 78 |
USA MHS | 70b | 72b | 90b | 78b | 84 | 62a | 61b | 74b | 78b | 82b | 80 |
Overseas | 69b | 66b | 88b | 74b | 63b | 57 | 58b | 69b | 77 | 75b | 82a |
Overseas Europe | 74b | 71b | 89b | 76b | 54b | 58 | 59b | 68b | 79 | 77b | 76 |
Overseas Pacific | 63b | 64b | 85 | 77 | 71b | 58 | 57b | 70b | 72 | 72b | 85a |
Source: April 2021 Health Care Survey of DOD Beneficiaries
The reference period is the preceding 12 months.
a Indicates score significantly exceeds benchmark
b Indicates score significantly falls short of benchmark