April 2021 HCSDB Adult Quarterly Beneficiary Reports

Adult Quarterly Beneficiary Reports

April 2021 | USA MHS | By Enrollment/Beneficiary Group


Composite Scores	Ease of Access		Communication and Customer Service			Ratings				Prevention	Behaviors
Beneficiary Category	Getting Needed Care	Getting Care Quickly	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan Rating	Health Care Rating	Personal Doctor Rating	Specialty Care Rating	Preventive Care	Healthy Behaviors
Trends	Trend	Trend	Trend	Trend	Trend	Trend	Trend	Trend	Trend	Trend	Trend
Benchmark	84	82	95	84	86	57	73	82	81	93	78
All Users	70^b	72^b	90^b	78^b	84	62^a	61^b	74^b	78^b	82^b	80
Prime Enrollees	68^b	69^b	89^b	78^b	82^b	61^a	58^b	71^b	76^b	82^b	79
Enrollees with Military PCM	65^b	65^b	87^b	76^b	79^b	59	55^b	68^b	74^b	81^b	79
Enrollees with Civilian PCM	76^b	84	91^b	79	84	68^a	72	80	79	85^b	83^a
Select Enrollees	80^b	83	95	81	86	67^a	73	81	84^a	87^b	81
Purchased Care Users	78^b	84	93	81^b	85	67^a	72	80	82	86^b	81^a
Active Duty	63^b	64^b	87^b	75^b	79^b	55	51^b	69^b	71^b	77^b	81^a
Active Duty Dependents	72^b	74^b	88^b	77^b	82	65^a	65^b	73^b	79	83^b	79
Retirees and Dependents	78^b	81	94	82	87	69^a	72	79^b	83	85^b	77

Source: April 2021 Health Care Survey of DOD Beneficiaries

The reference period is the preceding 12 months.

^a Indicates score significantly exceeds benchmark

^b Indicates score significantly falls short of benchmark