April 2021 HCSDB Adult Quarterly Trend Beneficiary Reports

Adult Quarterly Beneficiary Reports

Trend | USA MHS | All Users | Customer Service


Composite Scores	Customer Service
Beneficiary Category	October 2020	January 2021	April 2021	Rate of Change*
Benchmark	84	84	84	0
All Users	79^b	80^b	78^b	0
Prime Enrollees	79^b	79^b	78^b	-1
Enrollees with Military PCM	75^b	78^b	76^b	0
Enrollees with Civilian PCM	84	81	79	-2
Select Enrollees	79^b	82	81	+1
Purchased Care Users	82	82	81^b	-1
Active Duty	75^b	79	75^b	0
Active Duty Dependents	78^b	80^b	77^b	-1
Retirees and Dependents	83	80	82	-1

Source: April 2021 Health Care Survey of DOD Beneficiaries

The reference period is the preceding 12 months.

^a Indicates score significantly exceeds benchmark

^b Indicates score significantly falls short of benchmark

* Estimated Quarterly Rate of Change