Composite Scores	Ease of Access		Communication and Customer Service			Ratings				Prevention	Behaviors
Beneficiary Category	Getting Needed Care	Getting Care Quickly	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan Rating	Health Care Rating	Personal Doctor Rating	Specialty Care Rating	Preventive Care	Healthy Behaviors
Trends	Trend	Trend	Trend	Trend	Trend	Trend	Trend	Trend	Trend	Trend	Trend
Benchmark	83	82	95	84	85	57	73	82	80	93	78
All Users	67b	67b	89b	75b	83b	59a	58b	71b	75b	81b	78
Prime Enrollees	64b	65b	88b	74b	82b	58	54b	67b	73b	81b	78
Enrollees with Military PCM	60b	60b	85b	71b	81	54	49b	62b	69b	80b	78
Enrollees with Civilian PCM	77b	82	93	82	83	72a	70	79	82	84b	81
Select Enrollees	78b	79	92	77b	83	66a	72	81	80	85b	81
Purchased Care Users	78b	80	92b	79b	83	68a	72	80	81	85b	81
Active Duty	61b	60b	87b	71b	79b	50b	47b	60b	70b	80b	80
Active Duty Dependents	65b	68b	88b	74b	80b	62a	59b	70b	72b	83b	78
Retirees and Dependents	77b	77b	92b	80	86	70a	70	80	82	80b	78

Source: October 2021 Health Care Survey of DOD Beneficiaries

The reference period is the preceding 12 months.

^a Indicates score significantly exceeds benchmark

^b Indicates score significantly falls short of benchmark