Adult Quarterly Beneficiary Reports
Trend | All Regions | All Users | Customer Service
Composite Scores | Customer Service | |||
---|---|---|---|---|
Region | January 2021 | April 2021 | October 2021 | Rate of Change* |
Benchmark | 84 | 84 | 84 | 0 |
USA MHS | 80b | 78b | 75b | -2b |
Overseas | 80 | 74b | 77 | -1 |
Overseas Europe | 83 | 76b | 79 | -1 |
Overseas Pacific | 75 | 77 | 77 | +1 |
Source: October 2021 Health Care Survey of DOD Beneficiaries
The reference period is the preceding 12 months.
a Indicates score significantly exceeds benchmark
b Indicates score significantly falls short of benchmark
* Estimated Quarterly Rate of Change