October 2021 HCSDB Adult Quarterly Trend Beneficiary Reports

Adult Quarterly Beneficiary Reports

Trend | USA MHS | All Users | Customer Service


Composite Scores	Customer Service
Beneficiary Category	January 2021	April 2021	October 2021	Rate of Change*
Benchmark	84	84	84	0
All Users	80^b	78^b	75^b	-2^b
Prime Enrollees	79^b	78^b	74^b	-2^b
Enrollees with Military PCM	78^b	76^b	71^b	-2^b
Enrollees with Civilian PCM	81	79	82	+1
Select Enrollees	82	81	77^b	-2
Purchased Care Users	82	81^b	79^b	-1
Active Duty	79	75^b	71^b	-3^b
Active Duty Dependents	80^b	77^b	74^b	-2^b
Retirees and Dependents	80	82	80	0

Source: October 2021 Health Care Survey of DOD Beneficiaries

The reference period is the preceding 12 months.

^a Indicates score significantly exceeds benchmark

^b Indicates score significantly falls short of benchmark

* Estimated Quarterly Rate of Change