Adult Quarterly Beneficiary Reports
January 2022 | USA MHS | By Enrollment/Beneficiary Group
Composite Scores | Ease of Access | Communication and Customer Service | Ratings | Prevention | Behaviors | ||||||
---|---|---|---|---|---|---|---|---|---|---|---|
Beneficiary Category | Getting Needed Care |
Getting Care Quickly |
How Well Doctors Communicate |
Customer Service |
Claims Processing |
Health Plan Rating |
Health Care Rating |
Personal Doctor Rating |
Specialty Care Rating |
Preventive Care |
Healthy Behaviors |
Trends | Trend | Trend | Trend | Trend | Trend | Trend | Trend | Trend | Trend | Trend | Trend |
Benchmark | 83 | 82 | 95 | 84 | 85 | 57 | 72 | 82 | 80 | 93 | 78 |
All Users | 65b | 70b | 87b | 74b | 82b | 59a | 55b | 68b | 70b | 80b | 79 |
Prime Enrollees | 62b | 67b | 85b | 73b | 83 | 59 | 52b | 65b | 70b | 81b | 80 |
Enrollees with Military PCM | 58b | 62b | 81b | 72b | 81 | 55 | 47b | 58b | 69b | 80b | 80 |
Enrollees with Civilian PCM | 74b | 81 | 93 | 78b | 88 | 70a | 71 | 81 | 75 | 82b | 84a |
Select Enrollees | 75b | 80 | 92 | 78b | 81b | 62a | 67b | 79 | 72b | 83b | 78 |
Purchased Care Users | 75b | 81 | 93b | 78b | 83 | 65a | 68b | 80 | 73b | 83b | 81 |
Active Duty | 58b | 61b | 79b | 70b | 75b | 51b | 44b | 55b | 64b | 78b | 80 |
Active Duty Dependents | 64b | 73b | 88b | 73b | 78b | 61a | 57b | 70b | 69b | 82b | 75 |
Retirees and Dependents | 77b | 80 | 92b | 80 | 88 | 68a | 70 | 79 | 79 | 80b | 81a |
Source: January 2022 Health Care Survey of DOD Beneficiaries
The reference period is the preceding 12 months.
a Indicates score significantly exceeds benchmark
b Indicates score significantly falls short of benchmark