Adult Quarterly Beneficiary Reports

January 2022 | USA MHS | By Enrollment/Beneficiary Group

Composite Scores Ease of Access Communication and Customer Service Ratings Prevention Behaviors
Beneficiary Category Getting
Needed
Care
Getting
Care
Quickly
How Well
Doctors
Communicate
Customer
Service
Claims
Processing
Health
Plan
Rating
Health
Care
Rating
Personal
Doctor
Rating
Specialty
Care
Rating
Preventive
Care
Healthy
Behaviors
Trends Trend Trend Trend Trend Trend Trend Trend Trend Trend Trend Trend
Benchmark 83 82 95 84 85 57 72 82 80 93 78
All Users 65b 70b 87b 74b 82b 59a 55b 68b 70b 80b 79
Prime Enrollees 62b 67b 85b 73b 83 59 52b 65b 70b 81b 80
Enrollees with Military PCM 58b 62b 81b 72b 81 55 47b 58b 69b 80b 80
Enrollees with Civilian PCM 74b 81 93 78b 88 70a 71 81 75 82b 84a
Select Enrollees 75b 80 92 78b 81b 62a 67b 79 72b 83b 78
Purchased Care Users 75b 81 93b 78b 83 65a 68b 80 73b 83b 81
Active Duty 58b 61b 79b 70b 75b 51b 44b 55b 64b 78b 80
Active Duty Dependents 64b 73b 88b 73b 78b 61a 57b 70b 69b 82b 75
Retirees and Dependents 77b 80 92b 80 88 68a 70 79 79 80b 81a

Source: January 2022 Health Care Survey of DOD Beneficiaries

The reference period is the preceding 12 months.

a Indicates score significantly exceeds benchmark

b Indicates score significantly falls short of benchmark