Adult Quarterly Beneficiary Reports
Trend | All Regions | All Users | Customer Service
Composite Scores | Customer Service | |||
---|---|---|---|---|
Region | April 2021 | October 2021 | January 2022 | Rate of Change* |
Benchmark | 84 | 84 | 84 | 0 |
USA MHS | 78b | 75b | 74b | -1 |
Overseas | 74b | 77 | 75b | 0 |
Overseas Europe | 76b | 79 | 83 | +2 |
Overseas Pacific | 77 | 77 | 68 | -3 |
Source: January 2022 Health Care Survey of DOD Beneficiaries
The reference period is the preceding 12 months.
a Indicates score significantly exceeds benchmark
b Indicates score significantly falls short of benchmark
* Estimated Quarterly Rate of Change