Composite Scores	Claims Processing
Beneficiary Category	April 2021	October 2021	January 2022	Rate of Change*
Benchmark	86	85	85	0
All Users	84	83b	82b	-1
Prime Enrollees	82b	82b	83	0
Enrollees with Military PCM	79b	81	81	0
Enrollees with Civilian PCM	84	83	88	+1
Select Enrollees	86	83	81b	-2b
Purchased Care Users	85	83	83	-1
Active Duty	79b	79b	75b	-1
Active Duty Dependents	82	80b	78b	-1
Retirees and Dependents	87	86	88	0

Source: January 2022 Health Care Survey of DOD Beneficiaries

The reference period is the preceding 12 months.

^a Indicates score significantly exceeds benchmark

^b Indicates score significantly falls short of benchmark

* Estimated Quarterly Rate of Change