January 2022 HCSDB Adult Quarterly Trend Beneficiary Reports

Adult Quarterly Beneficiary Reports

Trend | USA MHS | All Users | Customer Service


Composite Scores	Customer Service
Beneficiary Category	April 2021	October 2021	January 2022	Rate of Change*
Benchmark	84	84	84	0
All Users	78^b	75^b	74^b	-1
Prime Enrollees	78^b	74^b	73^b	-1
Enrollees with Military PCM	76^b	71^b	72^b	-2
Enrollees with Civilian PCM	79	82	78^b	0
Select Enrollees	81	77^b	78^b	-1
Purchased Care Users	81^b	79^b	78^b	-1
Active Duty	75^b	71^b	70^b	-2
Active Duty Dependents	77^b	74^b	73^b	-1
Retirees and Dependents	82	80	80	-1

Source: January 2022 Health Care Survey of DOD Beneficiaries

The reference period is the preceding 12 months.

^a Indicates score significantly exceeds benchmark

^b Indicates score significantly falls short of benchmark

* Estimated Quarterly Rate of Change