Adult Quarterly Beneficiary Reports
Trend | USA MHS | All Users | Customer Service
Composite Scores | Customer Service | |||
---|---|---|---|---|
Beneficiary Category | April 2021 | October 2021 | January 2022 | Rate of Change* |
Benchmark | 84 | 84 | 84 | 0 |
All Users | 78b | 75b | 74b | -1 |
Prime Enrollees | 78b | 74b | 73b | -1 |
Enrollees with Military PCM | 76b | 71b | 72b | -2 |
Enrollees with Civilian PCM | 79 | 82 | 78b | 0 |
Select Enrollees | 81 | 77b | 78b | -1 |
Purchased Care Users | 81b | 79b | 78b | -1 |
Active Duty | 75b | 71b | 70b | -2 |
Active Duty Dependents | 77b | 74b | 73b | -1 |
Retirees and Dependents | 82 | 80 | 80 | -1 |
Source: January 2022 Health Care Survey of DOD Beneficiaries
The reference period is the preceding 12 months.
a Indicates score significantly exceeds benchmark
b Indicates score significantly falls short of benchmark
* Estimated Quarterly Rate of Change