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Health Surveillance Explorer Frequently Asked Questions and Troubleshooting
Q1:
Who can access information on the HSE?
A:
Access to the HSE is available to DOD CAC holders with a need to view or support FHP and operational readiness against disease outbreaks and health threats.
Q3:
What content appears on the HSE?
A:
AFHSD senior leaders and epidemiologists determine what disease and health events appear on the HSE on a daily basis. The HSE incorporates data from a variety of AFHSD products to provide timely, relevant, actionable, and comprehensive health surveillance information, which promotes and enhances the health of the military and its associated populations. In addition, the events can be viewed in proximity to military treatment facilities, U.S. Embassy locations, and the AFHSD Global Emerging Infections Surveillance Branch’s partner network of DOD service laboratories. The HSE includes both active and archived disease outbreaks and other health events, allowing users to analyze historical trends by country, disease, or geographic combatant command.
Q5:
Which browsers support the HSE?
A:
Google Chrome, Microsoft Edge, and Mozilla Firefox are the recommended browsers, but ultimately this depends on your organization’s browser settings
Q6:
What if the HSE does not load correctly?
A:
If the HSE does not load correctly (e.g., grey screen, missing tools, etc.), follow these steps:
- Refresh the page by pressing F5 (Fn+F5 on some Windows computers) or hitting the refresh button at the top of the browser
- Close and restart the browser
- Clear your browser cache and temporary files by pressing CTRL+Shift+Delete, then close and restart the browser
If problems persist, contact the AFHSD IB Branch GIS Team at dha.ncr.health-surv.mbx.hse-techsupport@health.mil.
Q9:
Is the HSE available on SIPRNet?
A:
The HSE is also available in the Secret Internet Protocol Router Network, providing cleared users with the ability to view health surveillance data in a secure environment at military bases and approved DOD sites. The SIPR HSE can be accessed here.
Q10:
Why is the HSE hosted by the National Geospatial-Intelligence Agency?
A:
The NGA delivers world-class geospatial intelligence that provides a decisive advantage to policymakers, military service members, intelligence professionals, and first responders. The NGA is the world leader in timely, relevant, accurate, and actionable geospatial intelligence, enabling the U.S. intelligence community and the DOD to fulfill the President's national security priorities to protect the nation.
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Last Updated: October 04, 2024