Find the answers to frequently asked questions about the inTransition program.
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inTransition
Q16:
Does the inTransition coach identify and handle the transition to the gaining provider?
A:
Our inTransition coaches encourage service members/veterans to establish their initial appointment with the gaining provider. If an appointment with a gaining provider has been established at referral, the coach and service member/veteran work together to prepare the service member/veteran for the first appointment and deal with any issues that may impact follow-through and engagement with the new provider. If the gaining provider has not been identified, the coaching staff researches and helps the service member/veteran understand the transition process of the gaining organization and, if appropriate, assists the service member/veteran in making an appointment at the gaining organization.
Q18:
What are the hours of operation?
A:
The inTransition program is accessible 24 hours a day, 7 days a week, 365 days a year via a toll-free phone number, email, or online chat:
- 800-424-7877 (CONUS)
- 800-748-81111 (OCONUS in Australia, Germany, Italy, Japan, and South Korea only)
- Live Chat
- Email
Q19:
Is the inTransition program a "call center?"
A:
No. While service members/veterans have telephone access to the inTransition program 24/7, the inTransition program differs from a call center in that service members/veterans are assigned a one-on-one coach who will maintain active contact with the service member/veteran until his or her follow-on care is established with the new provider. Coaches will routinely initiate calls to the service member/veteran on at least a weekly basis.
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