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COVID Pharmacy Guidance

We issued guidance to our 700 military pharmacies worldwide to adapt our services to protect patients and staff. We're also coordinating closely with Express Scripts to monitor our network of nearly 56,000 retail pharmacies and managing our TRICARE Pharmacy Home Delivery service. Through daily coordination with each of these points of service, and by carefully monitoring our drug supply, we have been able to continue providing medications you need to stay healthy.

Military Pharmacy Operational Status

We adapted our services to ensure your safety. Out of the hundreds of military pharmacies worldwide, only eight had to temporarily curtail or limit their pharmacy services since mid-March.

Installation Commanders, hospital and clinic directors, and pharmacy chiefs will continue determine the status of local military pharmacy operations based on local conditions.

We have issued updated guidance for military pharmacies to manage their services depending on their status.

Changes in operations at military pharmacies may include but are not limited to the following:

  • Decreased lobby capacity due to social distancing measures
  • Separate drop off and pick up times
  • Alternate pick up points
  • Adjusted hours
  • Temporary limits to beneficiary access (for example, active duty only)
  • Temporary closure of a military pharmacy

For more information on operational status, search for the pharmacy's phone number.

Social distancing and safety protocols within military pharmacies will vary by location and may include but are not limited to:

  • Limiting the number of patients in the pharmacy
  • Using signage to encourage six feet distance from other people
  • Installing physical barriers such as Plexiglas in the windows
  • Using touchless ID scanning and contactless prescription pick up

Some of our military pharmacies offered drive through or curbside services by borrowing staff from other specialties such as dentistry. We likely won't be able to continue to offer these options for several reasons as supporting staff return to their normal operations and because prescription volume will increase as routine visits and elective procedures resume.

Pharmacy Operations Division (POD) Reverse HPCON Status Guidance

Download Letter to Beneficiaries

This Infographic discusses possible changes to your pharmacy's operational status based on local COVID-19 conditions.

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Pharmacy Operations Division (POD) Reverse HPCON Status Guidance


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Download Letter to Beneficiaries


This message replaces guidance issued on March 31. It explains actions military pharmacies are taking to keep services and visits safe during the COVID-19 pandemic, and it outlines your pharmacy options as a TRICARE beneficiary.

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