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These tables compare the questions contained in the five currently reported composites as they appear in the CAHPS Version 5.0 compared to CAHPS Version 4.0. Each question is shown next to a question concerning a related topic from the previous questionnaire. When we compare current results to past results, we are comparing the Version 4.0 question to the Version 5.0 question adjacent.
Getting Care When Needed
| Version 4.0 |
Version 5.0 |
| In the last 12 months, how often was it easy to get appointments with a specialist? Never, sometimes, usually, always. |
In the last 12 months, how often did you get an appointment to see a specialist as soon as you needed? Never, sometimes, usually, always. |
| In the last 12 months, how often was it easy to get the care, tests, or treatment you thought you needed through your health plan? Never, sometimes, usually, always. |
In the last 12 months, how often was it easy to get the care, tests, or treatment you needed? Never, sometimes, usually, always. |
Getting Care Quickly
| Version 4.0 |
Version 5.0 |
| In the last 12 months, when you needed care right away, how often did you get care as soon as you thought you needed? Never, sometimes, usually, always. |
In the last 12 months, when you needed care right away, how often did you get care as soon as you needed? Never, sometimes, usually, always. |
| In the last 12 months, not counting times you needed care right away, how often did you get an appointment for your health care at a doctor's office or clinic as soon as you thought you needed? Never, sometimes, usually, always. |
In the last 12 months, how often did you get an appointment for your health care at a doctor's office or clinic as soon as you needed? Never, sometimes, usually, always |
Doctors' Communication
| Version 4.0 |
Version 5.0 |
| In the last 12 months, how often did your personal doctor listen carefully to you? Never, sometimes, usually, always |
No change |
| In the last 12 months, how often did your personal doctor explain things in a way that was easy to understand? Never, sometimes, usually, always. |
No change
|
In the last 12 months, how often did your personal doctor show respect for what you had to say? Never, sometimes, usually, always.
|
No change |
| In the last 12 months, how often did your personal doctor spend enough time with you? Never, sometimes, usually, always. |
No change |
Customer Service
| Version 4.0 |
Version 5.0 |
| In the last 12 months, how often did your health plan's customer service give you the information or help you needed? Never, sometimes, usually, always. |
No change |
| In the last 12 months, how often did your health plan's customer service staff treat you with courtesy and respect? Never, sometimes, usually, always. |
No change
|
Claims Handling
| Version 4.0 |
Version 5.0 |
| In the last 12 months, how often did your health plan handle your claims quickly? Never, sometimes, usually, always. |
No change |
| In the last 12 months, how often did your health plan handle your claims correctly? Never, sometimes, usually, always. |
No change
|
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Last Updated: July 11, 2023