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Military Health System

Captain James A. Lovell Federal Health Care Center

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3001 Green Bay Rd

North Chicago, IL 60064

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Captain James A. Lovell Federal Health Care Center website


Message Center Line (DoD, FP, IM and Peds) Monday - Friday: 7:00 a.m. - 4:00 p.m. 1-224-610-7776 TRICARE Service Center CLOSED Please call 1-877-TRICARE or visit Appointment Center Monday - Friday: 7:00 a.m. - 4:30 p.m. 1-800-941-4501 Family Practice Monday - Friday: 7:00 a.m. - 4:00 p.m. Saturday: 8:00-12:00 PCM Booking only Internal Medicine Monday-Friday: 7:00 a.m.-4:00p.m. Saturday: 8:00 a.m.-12:00 p.m. PCM Booking Only Pediatrics Monday - Friday: 7:00 a.m.

The Captain James A. Lovell Federal Health Care Center (FHCC) is a first-of-its-kind partnership between the U. S. Department of Veterans Affairs and the Department of Defense (DoD), integrating all medical care into a fully-integrated federal health care facility with a single combined VA and Navy mission.

We are committed to operational readiness, outstanding customer service, and always delivering world-class health care.  

  • You can see for yourself how well we are doing. 
  • Click on one of the links to learn how we measure our performance.


  • One measure is not an indication of a facility's quality. Sometimes a smaller population can make a measure move pretty drastically from quarter to quarter, so don't be alarmed if you see a dip or a spike.
  • If there is no data included with the description of the measures below, it may be because your facility doesn't offer that particular service or treatment.
  • Some data is reported every month or quarter and some is reported once a year. Occasionally, a measure is no longer used. But we continue to provide the data from past years as a reference.
  • The dates we report data may vary by measure. Measuring quality, safety, access and patient experience requires time to ensure data is valid and accurate.
  • We report the same Healthcare Effectiveness Data and Information Set (HEDIS) used by many civilian health care practices to monitor quality of care provided in the MHS. Before posting HEDIS data, a National Committee for Quality Assurance (NCQA) certified auditor reviews and approves the measure process and data.
  • We report some of the measures in Calendar Year (CY) and some measures in Fiscal Year (FY). Calendar years begin on January 1st. Fiscal years begin on October 1st.
  • If you have questions, please contact the Patient Administration office at your military medical treatment facility or a beneficiary counseling and assistance coordinator

Download Spreadsheet of Metrics  Download Archived Measure Metrics  New MTF Search


Last Updated: March 09, 2022
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