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NBHC NCTC GREAT LAKES

We're committed to operational readiness, outstanding customer service, and world-class health care delivery for our beneficiaries.

  • You can see how well we're doing.
  • Click on one of the links to learn how we measure our performance.

Disclaimer:

  • One measure is not an indication of a facility's quality. Sometimes a smaller population can make a measure move pretty drastically from quarter to quarter, so don't be alarmed if you see a dip or a spike.
  • If there is no data included with the description of the measures below, it may be because your facility doesn't offer that particular service or treatment.
  • Some data is reported every month or quarter and some is reported once a year. Occasionally, a measure is no longer used. But we continue to provide the data from past years as a reference.
  • The dates we report data may vary by measure. Measuring quality, safety, access and patient experience requires time to ensure data is valid and accurate.
  • We report some of the measures in Calendar Year (CY) and some measures in Fiscal Year (FY). Calendar years begin on January 1st. Fiscal years begin on October 1st.
  • If you have questions, please contact the Patient Administration office at your military treatment facility or a beneficiary counseling and assistance coordinator

Download Spreadsheet of Metrics New MTF Search

 

DHA Address: 7700 Arlington Boulevard | Suite 5101 | Falls Church, VA | 22042-5101

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