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Giving Patients and Families the Tools to be Health Care Improvers – Institute for Healthcare Improvement (IHI)

Patients and families are playing a greater role in health care quality improvement. Over the last decade participation has grown to include serving on Patient and Family Advisory Committees, or PFACs; regularly meeting with hospital board safety and quality committees; joining co-design and co-production initiatives; and speaking or leading sessions at QI conferences. 

Along the way, there's been some exposure to QI principles and methods, but now some organizations believe it's essential for patients and families to have training in basic improvement to enhance their influence and involvement. It's an exciting development and we're going to talk with some people behind such efforts.


  • Amar Shah, consultant forensic psychiatrist & chief quality officer, East London NHS Foundation Trust 
  • Lindsey Bourne, director of education, PFCCpartners
  • Barbara Grey, director, SLaM Partners & Service Lead, South London and Maudsley, NHS Foundation Trust  
  • Sarah Davenport, service user consultant, South London and Maudsley NHS Foundation Trust

Learn more

  • Start Date: 5/17/2018, 2:00 PM
  • End Date: 5/17/2018, 3:00 PM

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