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How to Make Change Happen: An Introduction to IHI's Psychology of Change Framework – Institute for Healthcare Improvement (IHI)

For the past 30 years, the IHI has worked with organizations around the world to improve health and health care using an approach to quality improvement that's grounded in W. Edwards Deming's System of Profound Knowledge. Dedicated improvers know that, to achieve results, we need to consistently apply systems thinking, an understanding of variation, and theories of knowledge.

But people are resistant to change. That's why the IHI Innovation Team has been researching and testing “psychology of change” ideas and methods to promote and accelerate successful, scalable, and sustainable improvement work. Join us to hear what they’ve learned from the past year. 


  • Kate B. Hilton, JD, MTS, IHI faculty, senior consultant, ReThink Health
  • Alex Anderson, research associate, IHI
  • Michael Rose, MD, anesthesiologist, vice president of surgical services & chairperson of Community Board of Trustees, McLeod Regional Medical Center

Learn more

  • Start Date: 5/10/2018, 2:00 PM
  • End Date: 5/10/2018, 3:00 PM

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