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Patient Safety Products & Services

Your DoD Patient Safety Program (PSP) provides a variety of solutions designed to improve the safe delivery of care to DoD beneficiaries.

Product or Service  Description 
Patient Safety Professional (PS Prof) Course A five-day, interactive course designed for new Patient Safety Professionals, or PS Profs, who have been in their role less than one year. The course provides an overview of patient safety standards, practices and resources. 
eLearning Courses Self-paced online tutorials made available by the Joint Patient Safety Reporting Community and DoD PSP. The RCA eLearning module is continuing education credit-eligible.
DoD Patient Safety Program Webinars
Webinars hosted by the DoD PSP on a variety of patient safety topics and facilitated by internal and external subject matter experts. These webinars share the latest research, leading practices and lessons learned about patient safety. The target audience for these webinars are patient safety professionals; individuals whose job includes responsibilities related to patient safety. Please go to the Calendar of Events and the Patient Safety Learning Center (PSLC) for more information.
Medical Team Performance Assessment Tool
A software application that supports the transition and sustainment of TeamSTEPPSTeam Strategies and Tools to Enhance Performance and Patient Safety (TeamSTEPPS) is an evidence-based teamwork system designed to improve the quality, safety and efficiency of healthcare. TeamSTEPPS consists of a collection of instructions, materials and tools to help drive a successful teamwork initiative from the initial planning to implementation through to sustainment. The system is designed to improve patient safety using a three-phase approach: Phase I Assessment: Facility determines organizational readiness; Phase II Planning, Training & Implementation: Facility “decides what to do” and “makes it happen;” and Phase III Sustainment: Facility spreads the improvements in teamwork performance, clinical processes and outcomes resulting from the TeamSTEPPS initiative.TeamSTEPPS principles through evaluation, debrief and analysis of health care team performance in training and operational environments.
Patient Safety Materials Materials for Army, Navy, Air Force and National Capital Region facilities within the Military Health System including badge cards, brochures, posters, "My Medicine" cards, and more.
Patient Safety Learning Center (PSLC)
An online space that facilitates the dissemination of knowledge and resources to increase awareness and promote communication across and among the Patient Safety community. We host this member-based community for DoD civilian, military, and sponsored contractors who are actively engaged in patient safety activities.
Patient Safety Resource Guide
Developed to engage, educate and equip readers with knowledge of our products, services, tools and solutions made available to help ensure the safe delivery of health care in the MHS. Your guide provides helpful links and contact information.
TEAM UP A starting point for engaging patients as part of your health care team. TEAM UP is a simple tool for patients to understand the types of actions and questions they should initiate or ask to improve their health care.
TeamSTEPPS
We actively assess, train, and implement Team Strategies and Tools to Enhance Performance and Patient Safety (TeamSTEPPS). TeamSTEPPS is designed to optimize patient outcomes by improving communication and other teamwork skills among healthcare providers. TeamSTEPPS consists of numerous ready-to-use materials and training modules necessary to successfully integrate teamwork principles into all areas of a healthcare system. 
Toolkits and Guides Our toolkits are designed for anyone on the healthcare team and intended to be used for just-in-time learning and application. You can use a toolkit as a reference and information source for each of the specific tools, incorporate a toolkit into existing programs to introduce team members to the tool’s key concepts and its use on clinical units.

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2017 DoD PSP Awards Application Guidance

Technical Document
3/8/2017

This document provides guidelines for all interested parties who would like to submit an application package for the 2016 Advancement toward High Reliability in Healthcare Awards Program. The awards program recognizes those who have shown initiative and commitment to the development of systems and processes that will lead the MHS toward a better, ...

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DoD PSP Treasure Chest: January Edition

Article
1/3/2017
Image of the DoD Patient Safety Program (PSP) logo.

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Feature: Resolving Conflict and Professional Conduct

Article
1/3/2017
Picture of four health care providers performing surgery.

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MHS Patient Safety Data Snapshot

Article
8/1/2016
Image of the DoD Patient Safety Program (PSP) logo.

The new MHS Patient Safety Data Snapshot is a monthly compilation of two types of patient safety data 1) Sentinel Event (SE) notifications submitted to the Patient Safety Analysis Center (PSAC); 2) Anonymous, voluntarily reported patient safety events via the web-based incident reporting system known as PSR.

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Patient Safety in Action: The I’M SAFE TeamSTEPPS® Checklist – An Exercise in Openness and Transparency with your Team

Article
8/1/2016
NEWPORT NEWS, Va. (Apr. 14, 2016) -- During a General Quarters training exercise, Sailors assigned to Pre-Commissioning Unit Gerald R. Ford's (CVN 78) medical response team, simulates care and treatment for common injuries. This ship-wide general quarters drill focused on damage control and emergency responses and is a significant step in certifying the crew as they train to fight and take delivery of the ship.(U.S. Navy photo taken by Mass Communication Specialist 3rd Class Matthew R. Fairchild/Released)

The connection between transparency and high reliability is one that touches many aspects of what we do as MHS patient safety professionals. We strive to be transparent in the way we share information with our patients – working with them as partners in their care and informing them of what we do openly and visibly. We are also transparent about our ...

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DoD PSP Treasure Chest: August Edition

Article
8/1/2016
Ensign Joshua Mondloch, a nurse assigned to Naval Medical Center San Diego, takes notes in the cardiology in-patient ward. More than 1,000 active duty and civilian nurses provide patient care throughout the medical center. (Photo by Mass Communication Specialist Second Class John O’Neill Herrera)

Welcome to the August edition of the DoD PSP Treasure Chest! Each and every month, we will be sharing resources to help you execute your day-to-day patient safety activities easily and effectively. Please visit us often and get access to tools and information developed with you, our committed MHS patient safety champions, in mind! This month we ...

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MHS Patient Safety Spotlight

Article
8/1/2016
Image of the DoD Patient Safety Program (PSP) logo.

The MHS Patient Safety Spotlight is a new resource designed to highlight best practices and interesting initiatives that come from the field and are worthy of being shared across the enterprise. This resource features data-driven examples of improvement and case studies that tackle specific problems with specific solutions.

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HRO Corner: The Patient Safety Culture Survey Resource Guide – An Overview

Article
8/1/2016
Soldiers from the 399th Combat Support Hospital, 804th Medical Brigade, 3d Medical Command (Deployment Support) watch video footage of their performance during an exercise held April 2, 2016 at the Mayo Clinic Multidisciplinary Simulation Center in Rochester, Minnesota. The unit's every move was recorded at the facility, which allowed them to review and improve their performance throughout the course of the exercise. During the exercise, the unit, which is based out of Fort Devens, Massachusetts, practiced the Team Strategies and Tools for Enhanced Performance and Patient Safety, or TeamSTEPPS, model of patient care. TeamSTEPPS is a framework implemented by the Department of Defense to optimize performance of military medical teams and reduce communication errors that can result in improper patient care. (Photo by: Staff Sgt. Andrea Merritt)

The DoD is on a journey to transform the Military Health System (MHS) into a high reliability organization (HRO) to ensure safe, reliable care for all of its patients and their families. This transformative shift is one that requires a laser-sharp focus by every one of us – leadership and frontline staff – to identify high-risk situations before they ...

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Feature: Transparency, High Reliability and Patient Safety

Article
8/1/2016
Senior Airman Wesley Hong, 60th Medical Diagnostics and Therapeutics Squadron picture archiving communication system administrator, reviews patient imagery May 25, 2016, at David Grant USAF Medical Center at Travis Air Force Base, Calif. Hong works in the hospital's PACS department, which is the largest in the U.S. Air Force. The department is responsible for ensuring the accuracy of health records for medical facilities at 19 bases, including clinics in Afghanistan. (U.S. Air Force photo by Tech. Sgt. James Hodgman)

On any given day, Military Health System (MHS) patient safety professionals are working tirelessly to ensure they provide the highest quality of care to their patients. Driven by a high level of dedication, MHS patient safety professionals know that our patients are the single most important part of our mission and we must serve our patients in an ...

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DoD PSP Learning Update July August 2016

Publication
6/29/2016

The Learning Update delivers an upcoming schedule of DoD PSP and other patient safety activities, tools and resources to help you increase your patient safety knowledge and skills. This edition highlights upcoming patient safety activities July and August 2016.

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DoD PSP ORC Instructor Profile

Technical Document
4/22/2015

Document outlines the steps for course coordinators and instructors of the DoD Patient Safety Program (PSP) safety training curriculum TeamSTEPPS, to access their instructor profile in the Online Registration Center (ORC). Included in these steps is an overview of the instructor's responsibilities post-course in the ORC to ensure participants receive ...

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Patient Safety Order Materials FAQs

Technical Document
12/17/2014

This DoD Patient Safety Program document outlines the frequently asked questions in reference to ordering patient safety materials from the Patient Safety portion of the Health.mil website. The document includes vital contact information for assistance and account registration information.

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Sustainment Guide for Reducing Harm Associated with Patient Falls

Technical Document
4/2/2014

This Falls Sustainment Guide supports the 2012 - 2013 Military Health System (MHS) Partnership for Patients initiative to improve the quality and safety of health care in all Department of Defense (DoD) Medical Treatment Facilities (MTF). The purpose of this Falls Sustainment Guide is to provide the tools and resources to ensure a reduction in falls ...

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Implementation Guide for Readmissions

Technical Document
2/13/2014

The Readmissions Implementation Guide is one of 10 harm-specific guides designed to assist you as you implement identified evidence-based practices to improve patient care.

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Implementation Guide for Falls

Technical Document
2/11/2014

The Falls Implementation Guide was created to support the Partnership for Patients, a national initiative sponsored by the Department of Health and Human Services to reduce harm in health care facilities.

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