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Pharmacy Beneficiary Knowledge Gap Campaign Toolkit

In collaboration with the Pharmacy Operations Division and TRICARE pharmacy contractor Express Scripts, we're providing a series of mini-campaigns to fill key beneficiary knowledge gaps identified in regards to the TRICARE pharmacy benefit. Beneficiary knowledge gaps are identified based on trends in beneficiary inquiries using TRICARE Customer Service Assistant Reporting Tool (ART) reports, in conjunction with website analytics reports evaluating visitor use of pharmacy-related search terms.

Topics Covered in the Campaign

Expand the topics below for an overview and link to the toolkit resources for each topic:

TRICARE Formulary Search Tool

Other Topics Coming Soon

Check back for updates to this toolkit. Other topics coming soon include:

  • Pre-Authorization (also known as Prior Authorization) and Medical Necessity
  • Using Your Pharmacy Benefit with Other Health Insurance
  • TRICARE Pharmacy Home Delivery
  • Filing a Pharmacy Claim

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Pharmacy Beneficiary Knowledge Gap Talking Points

Publication
4/27/2022

A PDF of talking points with the background and key messages on the TRICARE Formulary Search Tool. Link available leading to www.esrx.com/tform.

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Pharmacy Beneficiary Knowledge Gap Campaign Toolkit | TRICARE Formulary Search Tool

Formulary Search Tool Bag Insert

Infographic
4/27/2022
Formulary Search Tool Bag Insert

A pharmacy bag insert that shows that the formulary search tool can help beneficiaries find prescription-related information. Includes a blue list centered on the graphic, a link to esrx.com/tform, and the TRICARE logo on the bottom right.

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Pharmacy Beneficiary Knowledge Gap Campaign Toolkit

Formulary Search Tool Screensaver/Social Media Graphic

Infographic
4/27/2022
Formulary Search Tool Screensaver/Social Media Graphic

A screensaver that shows that the formulary search tool can help beneficiaries find prescription-related information. Includes a blue list centered on the graphic, a link to esrx.com/tform, and the TRICARE logo on the bottom right.

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Pharmacy Beneficiary Knowledge Gap Campaign Toolkit

Pharmacy Bag Insert: TRICARE Formulary Search Tool

Publication
4/25/2022

This pharmacy bag insert shows that the formulary search tool can help beneficiaries find prescription-related information. Print, cut and stuff into your pharmacy bags when filling prescriptions.

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Pharmacy Beneficiary Knowledge Gap Campaign Toolkit | TRICARE Formulary Search Tool | TRICARE Formulary

TRICARE Formulary Search Tool

Video
4/20/2022
TRICARE Formulary Search Tool

Managing your prescriptions can be tricky, but the TRICARE Formulary Search Tool can help! Learn how much you’ll pay, where you can get your prescriptions filled, and so much more. Click here after watching the video to check it out yourself: http://www.esrx.com/tform

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Information for Patients: TRICARE Pharmacy Program | TRICARE Formulary | Pharmacy Beneficiary Knowledge Gap Campaign Toolkit | TRICARE Formulary Search Tool
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Last Updated: April 29, 2022

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