Pharmacy Beneficiary Knowledge Gap Campaign Toolkit

• The TRICARE Formulary Search Tool helps beneficiaries learn about their prescription, including where they can fill it, and how much they might pay.
• The tool is available on the Express Scripts website at www.esrx.com/tform.
• Additional information that can be found using the search tool includes formulary status of a prescription, coverage details and/or limitations, prescription information, and other drug options.

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• TRICARE Home Delivery is a more affordable way to fill prescriptions and can get up to a 90-day supply.
• TRICARE Home Delivery ships to any address in the U.S. and U.S. Territories, as well as APO/FPO addresses.
• To switch to TRICARE Home Delivery, beneficiaries can ask their health care providers to share their prescription with Express Scripts. Beneficiaries can also visit Express Scripts online at www.militaryrx.express-scripts.com/home-delivery, or call the Member Choice Center at 1-877-363-1433.

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• For pharmacy claims, beneficiaries need to complete the TRICARE DOD/CHAMPUS Claim Form-Patient's Request for Medical Payment (DD Form 2642).
• Beneficiaries can visit https://tricare.mil/FormsClaims/Forms/ClaimForms/Prescriptions to find mailing addresses.
• In the event of unplanned DEERS outages, beneficiaries may have to pay in full at retail network pharmacies and then file a claim for reimbursement.

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• ScriptCenters provide eligible beneficiaries/staff the benefit of convenient, contactless prescription pickup at their leisure with some locations providing 24/7 availability.
• This convenience translates into less congested pharmacy lobbies, increased access for same-day prescription needs, and significantly reduced wait times.
• ScriptCenter placement locations vary by military site.

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