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Military Health System

Pharmacy Beneficiary Knowledge Gap Campaign Toolkit

In collaboration with the Pharmacy Operations Division and TRICARE pharmacy contractor Express Scripts, we're providing a series of mini-campaigns to fill key beneficiary knowledge gaps identified in regards to the TRICARE pharmacy benefit. Beneficiary knowledge gaps are identified based on trends in beneficiary inquiries using TRICARE Customer Service Assistant Reporting Tool (ART) reports, in conjunction with website analytics reports evaluating visitor use of pharmacy-related search terms.

Topics Covered in the Campaign

Expand the topics below for an overview and link to the toolkit resources for each topic:

TRICARE Formulary Search Tool

TRICARE Pharmacy Home Delivery

Filing a Pharmacy Claim

ScriptCenter

Other Topics Coming Soon

Check back for updates to this toolkit. Other topics coming soon include:

  • Pre-Authorization (also known as Prior Authorization) and Medical Necessity
  • Using Your Pharmacy Benefit with Other Health Insurance
  • TRICARE Pharmacy Home Delivery
  • Filing a Pharmacy Claim

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ScriptCenter

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9/21/2022
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A secure, convenient and private way to pick up your refills

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Formulary Search Tool Screensaver/Social Media Graphic

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4/27/2022
Formulary Search Tool Screensaver/Social Media Graphic

A screensaver that shows that the formulary search tool can help beneficiaries find prescription-related information. Includes a blue list centered on the graphic, a link to esrx.com/tform, and the TRICARE logo on the bottom right.

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Pharmacy Beneficiary Knowledge Gap Campaign Toolkit

Formulary Search Tool Bag Insert

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4/27/2022
Formulary Search Tool Bag Insert

A pharmacy bag insert that shows that the formulary search tool can help beneficiaries find prescription-related information. Includes a blue list centered on the graphic, a link to esrx.com/tform, and the TRICARE logo on the bottom right.

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Pharmacy Beneficiary Knowledge Gap Campaign Toolkit
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Last Updated: September 23, 2022
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