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Pharmacy Beneficiary Knowledge Gap Campaign Toolkit

In collaboration with the Pharmacy Operations Division and TRICARE pharmacy contractor Express Scripts, we're providing a series of mini-campaigns to fill key beneficiary knowledge gaps identified in regards to the TRICARE pharmacy benefit. Beneficiary knowledge gaps are identified based on trends in beneficiary inquiries using TRICARE Customer Service Assistant Reporting Tool (ART) reports, in conjunction with website analytics reports evaluating visitor use of pharmacy-related search terms.

Topics Covered in the Campaign

Expand the topics below for an overview and link to the toolkit resources for each topic:

TRICARE Formulary Search Tool

TRICARE Pharmacy Home Delivery

Filing a Pharmacy Claim

Other Topics Coming Soon

Check back for updates to this toolkit. Other topics coming soon include:

  • Pre-Authorization (also known as Prior Authorization) and Medical Necessity
  • Using Your Pharmacy Benefit with Other Health Insurance
  • TRICARE Pharmacy Home Delivery
  • Filing a Pharmacy Claim

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Pharmacy Beneficiary Knowledge Gap Talking Points

Publication
4/27/2022

A PDF of talking points with the background and key messages on the TRICARE Formulary Search Tool. Link available leading to www.esrx.com/tform.

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Pharmacy Beneficiary Knowledge Gap Campaign Toolkit | TRICARE Formulary Search Tool

Pharmacy Bag Insert: TRICARE Formulary Search Tool

Publication
4/25/2022

This pharmacy bag insert shows that the formulary search tool can help beneficiaries find prescription-related information. Print, cut and stuff into your pharmacy bags when filling prescriptions.

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Pharmacy Beneficiary Knowledge Gap Campaign Toolkit | TRICARE Formulary Search Tool | TRICARE Formulary
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Last Updated: June 27, 2022

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