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Pharmacy Beneficiary Knowledge Gap Campaign Toolkit

In collaboration with the Pharmacy Operations Division and TRICARE pharmacy contractor Express Scripts, we're providing a series of mini-campaigns to fill key beneficiary knowledge gaps identified in regards to the TRICARE pharmacy benefit. Beneficiary knowledge gaps are identified based on trends in beneficiary inquiries using TRICARE Customer Service Assistant Reporting Tool (ART) reports, in conjunction with website analytics reports evaluating visitor use of pharmacy-related search terms.

Topics Covered in the Campaign

Expand the topics below for an overview and link to the toolkit resources for each topic:

TRICARE Formulary Search Tool

TRICARE Pharmacy Home Delivery

Filing a Pharmacy Claim

Other Topics Coming Soon

Check back for updates to this toolkit. Other topics coming soon include:

  • Pre-Authorization (also known as Prior Authorization) and Medical Necessity
  • Using Your Pharmacy Benefit with Other Health Insurance
  • TRICARE Pharmacy Home Delivery
  • Filing a Pharmacy Claim

You also may be interested in...

TRICARE Home Delivery

Video
6/27/2022
TRICARE Home Delivery

If you’re a TRICARE Pharmacy beneficiary, you have the option to get a 90-day supply of your prescription delivered to you. Visit www.militaryrx.express-scripts.com/home-delivery to get more details on TRICARE Pharmacy Home Delivery service.

Recommended Content:

Information for Patients: TRICARE Pharmacy Program | TRICARE Pharmacy Operations | Pharmacy Beneficiary Knowledge Gap Campaign Toolkit | TRICARE Pharmacy Home Delivery

Filing a Pharmacy Claim

Video
6/27/2022
Filing a Pharmacy Claim

Depending on where you pick up your prescription, you may need to file a claim to get reimbursed. Visit www.tricare.mil/PharmacyClaims to find the claims submission form and where you need to submit it.

Recommended Content:

Pharmacy Beneficiary Knowledge Gap Campaign Toolkit | Filing a Pharmacy Claim | TRICARE Pharmacy Operations | Information for Patients: TRICARE Pharmacy Program

TRICARE Formulary Search Tool

Video
4/20/2022
TRICARE Formulary Search Tool

Managing your prescriptions can be tricky, but the TRICARE Formulary Search Tool can help! Learn how much you’ll pay, where you can get your prescriptions filled, and so much more. Click here after watching the video to check it out yourself: http://www.esrx.com/tform

Recommended Content:

Information for Patients: TRICARE Pharmacy Program | TRICARE Formulary | Pharmacy Beneficiary Knowledge Gap Campaign Toolkit | TRICARE Formulary Search Tool
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Last Updated: June 27, 2022

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