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Military Health System

Ready Reliable Care Communications Toolkit

Ready Reliable Care Communications Toolkit poster

Download a PDF of the Ready Reliable Care Communications Toolkit

Ready Reliable Care is our coordinated effort to advance high reliability practices across the Military Health System (MHS). It draws upon the achievements of each of the service medical departments and the Defense Health Agency (DHA) to strengthen our culture of safety, grow our continuous process improvement efforts, maintain our leadership commitment, and foster patient centeredness.

Ready Reliable Care is a DHA strategic priority to drive better outcomes for patients, staff, and the enterprise.

This Ready Reliable Care Communications Toolkit provides resources to help you brief, educate, engage staff, and celebrate Ready Reliable Care across your team or facility. These resources include:

  • Briefing materials
  • Talking points
  • Educational products
  • Digital tools
  • Visual resources

Click on the products listed below to view and download. Refer to the complete toolkit for full product descriptions and how to use them.

Materials for Senior Leaders and Champions

Use to communicate about Ready Reliable Care with staff

Download

Handouts and Flyers

Print these items as 8.5” (W) x 11” (H) flyers to distribute to staff and around facilities

Download

Key Messages and Talking Points

Use these materials to talk about Ready Reliable Care in meetings, briefings, and speeches

Download

Print-Ready Content

Print these items as 18” (W) x 24” (H) posters to hang in your facility

Download

Digital and Social Media Content

Use these graphics and messages on social media and other digital platforms

Download

Portable Content

See samples of promotional items such as badge cards and wallet cards

Download

Briefing Decks and Slides

Use these materials to brief Ready Reliable Care across your team or facility

Download

Additional Communication Resources

Use these Ready Reliable Care branding materials to support communications development

Download

High Reliability Accomplishments Resources

Use these materials to share achievements in advancing high reliability

Download

Videos

Watch these videos to learn what Ready Reliable Care is and what it means for the DHA

You also may be interested in...

Ready Reliable Care Wallet Card

Publication
6/10/2021

Introduces Ready Reliable Care and encourages staff to identify ways to make their work more highly reliable.

Recommended Content:

Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care Social Media Generic Graphic 2

Publication
6/10/2021

Suggested social media message: In the MHS, #ReadyReliableCare is our shared commitment to advancing #HighReliability. To improve health care safety, quality, access, and patient experience, all personnel are part of the solution, regardless of department or service location. Learn more about #ReadyReliableCare [health.mil/ReadyReliableCare]

Recommended Content:

Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care Principles Poster Commitment to Resilience

Publication
6/10/2021

Shows how Commitment to Resilience applies to all staff.

Recommended Content:

Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care Principles Poster Constancy of Purpose

Publication
6/10/2021

Shows how Constancy of Purpose applies to all staff.

Recommended Content:

Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care Screensaver Respect for People

Publication
6/10/2021

Uses a “High Reliability Checkpoint” to encourage staff to apply Respect for People in their daily work.

Recommended Content:

Ready Reliable Care | Ready Reliable Care Communications Toolkit

Prescribe Naloxone Today Poster

Publication
6/10/2021

Encourages providers to always include naloxone when prescribing opioids as part of a pain management plan.

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Ready Reliable Care Communications Toolkit | Ready Reliable Care

Ready Reliable Care Principles Poster Sensitivity to Operations

Publication
6/10/2021

Shows how Sensitivity to Operations applies to all staff.

Recommended Content:

Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care Principles Poster Deference to Expertise

Publication
6/10/2021

Shows how Deference to Expertise applies to all staff.

Recommended Content:

Ready Reliable Care | Ready Reliable Care Communications Toolkit

How Does Your Surgical Team Practice Ready Reliable Care Poster

Publication
6/10/2021

Encourages surgical staff to use Surgical Briefs/Debriefs and DHA Universal Protocol to help increase safety and improve team communication.

Recommended Content:

Ready Reliable Care | Ready Reliable Care Communications Toolkit

Practice Ready Reliable Care with I PASS Poster

Publication
6/10/2021

Encourages use of I-PASS, a tool to help staff remember the key points for a successful transition of care.

Recommended Content:

Ready Reliable Care | Ready Reliable Care Communications Toolkit

Leadership Practices for Ready Reliable Care Poster

Publication
6/10/2021

Encourages leaders to use Safety Leadership Rounds and Unit-based Huddles to identify and address potential issues.

Recommended Content:

Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care Screensaver Sensitivity to Operations

Publication
6/10/2021

Uses a “High Reliability Checkpoint” to encourage staff to apply Sensitivity to Operations in their daily work.

Recommended Content:

Ready Reliable Care | Ready Reliable Care Communications Toolkit

Approaching Pain Management with Primary Care Poster

Publication
6/10/2021

Encourages staff to use an integrated approach to treat acute and chronic pain in primary care.

Recommended Content:

Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care Screensaver Deference to Expertise

Publication
6/10/2021

Uses a “High Reliability Checkpoint” to encourage staff to apply Deference to Expertise in their daily work.

Recommended Content:

Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care Social Media Generic Graphic 7

Publication
6/10/2021

Suggested social media message: Our patients are the heart and soul of our mission. We come to work every day to ensure our nation’s military service members, veterans, and their families are healthy, safe, and ready to take on the next challenge. Learn more about our commitment to #ReadyReliableCare here: [health.mil/ReadyReliableCare]

Recommended Content:

Ready Reliable Care | Ready Reliable Care Communications Toolkit
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Last Updated: October 25, 2022
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