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Military Health System

Ready Reliable Care Communications Toolkit

Ready Reliable Care Communications Toolkit poster

Download a PDF of the Ready Reliable Care Communications Toolkit

Ready Reliable Care is our coordinated effort to advance high reliability practices across the Military Health System (MHS). It draws upon the achievements of each of the service medical departments and the Defense Health Agency (DHA) to strengthen our culture of safety, grow our continuous process improvement efforts, maintain our leadership commitment, and foster patient centeredness.

Ready Reliable Care is a DHA strategic priority to drive better outcomes for patients, staff, and the enterprise.

This Ready Reliable Care Communications Toolkit provides resources to help you brief, educate, engage staff, and celebrate Ready Reliable Care across your team or facility. These resources include:

  • Briefing materials
  • Talking points
  • Educational products
  • Digital tools
  • Visual resources

Click on the products listed below to view and download. Refer to the complete toolkit for full product descriptions and how to use them.

Materials for Senior Leaders and Champions

Use to communicate about Ready Reliable Care with staff

Download

Handouts and Flyers

Print these items as 8.5” (W) x 11” (H) flyers to distribute to staff and around facilities

Download

Key Messages and Talking Points

Use these materials to talk about Ready Reliable Care in meetings, briefings, and speeches

Download

Print-Ready Content

Print these items as 18” (W) x 24” (H) posters to hang in your facility

Download

Digital and Social Media Content

Use these graphics and messages on social media and other digital platforms

Download

Portable Content

See samples of promotional items such as badge cards and wallet cards

Download

Briefing Decks and Slides

Use these materials to brief Ready Reliable Care across your team or facility

Download

Additional Communication Resources

Use these Ready Reliable Care branding materials to support communications development

Download

High Reliability Accomplishments Resources

Use these materials to share achievements in advancing high reliability

Download

Videos

Watch these videos to learn what Ready Reliable Care is and what it means for the DHA

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Leadership Practices for Ready Reliable Care Poster

Publication
6/10/2021

Encourages leaders to use Safety Leadership Rounds and Unit-based Huddles to identify and address potential issues.

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Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care Principles Poster Respect for People

Publication
6/10/2021

Shows how Commitment to Resilience applies to all staff.

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Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care Social Media Graphic Respect for People

Publication
6/10/2021

Suggested social media message: Mutual trust and Respect for People is a cornerstone of the [facility name] culture. Let's take a moment to acknowledge everyone who helps create a happier and healthier work environment! #ReadyReliableCare

Recommended Content:

Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care Social Media Graphic Preoccupation with Failure

Publication
6/10/2021

Suggested social media message: [facility name] teams work together to anticipate risks in our current processes and find better solutions. Thank you all for improving our care through Preoccupation with Failure. #ReadyReliableCare

Recommended Content:

Ready Reliable Care | Ready Reliable Care Communications Toolkit

Infection Prevention is Everyones Job Poster

Publication
6/10/2021

Reminds everyone to use infection prevention practices that help keep facilities clean and safe for patients and staff.

Recommended Content:

Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care Screensaver Deference to Expertise

Publication
6/10/2021

Uses a “High Reliability Checkpoint” to encourage staff to apply Deference to Expertise in their daily work.

Recommended Content:

Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care Social Media Graphic Reluctance to Simplify

Publication
6/10/2021

Suggested social media message: With each patient visit, [facility name] staff are Reluctant to Simplify by working to understand the complexities of our patients' unique wants and needs. Take a moment to recognize a colleague or staff member who has shown outstanding Reluctance to Simplify in their work! #ReadyReliableCare

Recommended Content:

Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care Screensaver Preoccupation with Failure

Publication
6/10/2021

Uses a “High Reliability Checkpoint” to encourage staff to apply Preoccupation with Failure in their daily work.

Recommended Content:

Ready Reliable Care | Ready Reliable Care Communications Toolkit

Improve Communication with the Ready Reliable Care Safety Communication Bundle Poster

Publication
6/10/2021

Encourages staff to use the Ready Reliable Care Safety Communication Bundle practices to improve team communication.

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Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care Social Media Graphic Commitment to Resilience

Publication
6/10/2021

Suggested social media message: We are constantly learning from our experiences combating the COVID-19 pandemic and building a stronger [facility name] because of it. Through this Commitment to Resilience, we have improved our processes for the future. #ReadyReliableCare

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Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care Social Media Graphic Deference to Expertise

Publication
6/10/2021

Suggested social media message: Each of us at [facility name] is a problem solver, sharing relevant knowledge and experience to create the best possible solutions. Thank a colleague or staff member who you recently Deferred to for Expertise! #ReadyReliableCare

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Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care Overview

Publication
6/7/2021

Describes the purpose, mission, and scope of Ready Reliable Care, as well as its associated domains of change and principles. Features an abridged timeline of MHS achievements in access to care, patient safety, quality of care, transparency, and patient and provider experience.

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Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care in Action Health Care Providers and Clinical Staff Flyer

Publication
6/7/2021

Teaches MHS providers and clinical staff how to actively contribute to a ready, reliable MHS by showing what the seven principles look like in the context of daily work.

Recommended Content:

Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care Placemat

Publication
6/7/2021

Provides an overview of Ready Reliable Care and explain how this effort supports the MHS Quadruple Aim. Shows where the MHS has been in its high reliability journey and where it is headed.

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Ready Reliable Care Communications Toolkit | Ready Reliable Care

Ready Reliable Care Timeline Placemat

Publication
6/7/2021

Provides a snapshot of key milestones the MHS achieved along its journey to advance high reliability. Highlights significant advancements since the MHS Review across access to care, patient safety, quality of care, transparency, and patient and provider experience.

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Ready Reliable Care | Ready Reliable Care Communications Toolkit
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Last Updated: October 25, 2022
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