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Military Health System

Ready Reliable Care Communications Toolkit

Ready Reliable Care Communications Toolkit poster

Download a PDF of the Ready Reliable Care Communications Toolkit

Ready Reliable Care is our coordinated effort to advance high reliability practices across the Military Health System (MHS). It draws upon the achievements of each of the service medical departments and the Defense Health Agency (DHA) to strengthen our culture of safety, grow our continuous process improvement efforts, maintain our leadership commitment, and foster patient centeredness.

Ready Reliable Care is a DHA strategic priority to drive better outcomes for patients, staff, and the enterprise.

This Ready Reliable Care Communications Toolkit provides resources to help you brief, educate, engage staff, and celebrate Ready Reliable Care across your team or facility. These resources include:

  • Briefing materials
  • Talking points
  • Educational products
  • Digital tools
  • Visual resources

Click on the products listed below to view and download. Refer to the complete toolkit for full product descriptions and how to use them.

Materials for Senior Leaders and Champions

Use to communicate about Ready Reliable Care with staff

Download

Handouts and Flyers

Print these items as 8.5” (W) x 11” (H) flyers to distribute to staff and around facilities

Download

Key Messages and Talking Points

Use these materials to talk about Ready Reliable Care in meetings, briefings, and speeches

Download

Print-Ready Content

Print these items as 18” (W) x 24” (H) posters to hang in your facility

Download

Digital and Social Media Content

Use these graphics and messages on social media and other digital platforms

Download

Portable Content

See samples of promotional items such as badge cards and wallet cards

Download

Briefing Decks and Slides

Use these materials to brief Ready Reliable Care across your team or facility

Download

Additional Communication Resources

Use these Ready Reliable Care branding materials to support communications development

Download

High Reliability Accomplishments Resources

Use these materials to share achievements in advancing high reliability

Download

Videos

Watch these videos to learn what Ready Reliable Care is and what it means for the DHA

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Ready Reliable Care Joint Pledge

Video
11/15/2022
Ready Reliable Care Joint Pledge

Ms. Mullen, Acting Assistant Secretary of Defense for Health Affairs, talks about how the Military Health System is committed to Ready Reliable Care and what it means for the Military Health System.

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Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care Pledge: Defense Health Agency

Video
11/15/2022
Ready Reliable Care Pledge: Defense Health Agency

Lt. Gen. Ronald J. Place, DHA Director, talks about how the DHA is committed to Ready Reliable Care and what it means for the Military Health System

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Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care Pledge: Navy

Video
11/15/2022
Ready Reliable Care Pledge: Navy

Rear Adm. Gillingham, Surgeon General of the United States Navy, talks about how the Navy is committed to Ready Reliable Care and what it means for the Military Health System.

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Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care Pledge: Air Force

Video
11/15/2022
Ready Reliable Care Pledge: Air Force

Lt. Gen. Miller, Surgeon General of the United States Air Force, talks about how the Air Force is committed to Ready Reliable Care and what it means for the Military Health System.

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Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care Pledge: Army

Video
11/15/2022
Ready Reliable Care Pledge: Army

Lt. Gen. Dingle, Surgeon General of the United States Army, talks about how the Army is committed to Ready Reliable Care and what it means for the Military Health System.

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Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care Leadership Communications Playbook

Publication
10/25/2022

Use this 16-page playbook to introduce MHS and DHA leaders to Ready Reliable Care and provide foundational information and tools needed to effectively communicate about high reliability with staff.

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Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care Communications Toolkit

Publication
10/25/2022

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Ready Reliable Care Carousel Slide

Infographic
8/3/2021
Ready Reliable Care Carousel Slide

Builds brand awareness and reminds staff of the MHS commitment to high reliability.

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Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care Communications Toolkit

Publication
7/29/2021

This digital Ready Reliable Care Communications Toolkit provides resources to help you brief, educate, engage, and celebrate Ready Reliable Care across your team or facility.

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Ready Reliable Care | Ready Reliable Care Communications Toolkit | Ready Reliable Care Communications Toolkit

Ready Reliable Care Folder

Publication
6/10/2021

Provides a place for staff to store Ready Reliable Care educational materials.

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Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care Pocketbook

Publication
6/10/2021

Provides a compact resource for communicating the foundations of Ready Reliable Care, and prompts users to get involved with Ready Reliable Care.

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Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care Social Media Generic Graphic 3

Publication
6/10/2021

Suggested social media message: You trust us with your life and the lives of your loved ones. That's why we're committed to the principles and practices of #HighReliability, which allow us to deliver on the promise of consistently great outcomes and satisfied patients. Learn more about how our MHS #HighReliability effort, #ReadyReliableCare, supports a safer, better care experience. [health.mil/ReadyReliableCare]

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Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care During the COVID19 Pandemic Brochure

Publication
6/10/2021

Highlights service, MTF, and individual staff member COVID-19 response efforts that exemplify application of the seven Ready Reliable Care principles.

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Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care Social Media Graphic Constancy of Purpose

Publication
6/10/2021

Suggested social media message: The emphasis on COVID-19 response doesn't lessen the criticality of other services we offer at [facility name]. We've shown Constancy of Purpose throughout the pandemic to ensure our patients get what they need. #ReadyReliableCare

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Ready Reliable Care | Ready Reliable Care Communications Toolkit

Ready Reliable Care Visual Style Guide

Publication
6/10/2021

Provides detailed guidelines on the use of approved Ready Reliable Care graphic elements, including the logo, color palette, iconography, imagery, tagline language, and typography to promote a consistent visual theme across the Ready Reliable Care effort.

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Ready Reliable Care | Ready Reliable Care Communications Toolkit
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Last Updated: October 25, 2022
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