Download a PDF of the Ready Reliable Care Communications Toolkit
Ready Reliable Care is our coordinated effort to advance high reliability practices across the Military Health System (MHS). It draws upon the achievements of each of the service medical departments and the Defense Health Agency (DHA) to strengthen our culture of safety, grow our continuous process improvement efforts, maintain our leadership commitment, and foster patient centeredness.
Ready Reliable Care is a DHA strategic priority to drive better outcomes for patients, staff, and the enterprise.
This Ready Reliable Care Communications Toolkit provides resources to help you brief, educate, engage staff, and celebrate Ready Reliable Care across your team or facility. These resources include:
- Briefing materials
- Talking points
- Educational products
- Digital tools
- Visual resources
Click on the products listed below to view and download. Refer to the complete toolkit for full product descriptions and how to use them.
Materials for Senior Leaders and Champions
Use to communicate about Ready Reliable Care with staff
Download
Handouts and Flyers
Print these items as 8.5” (W) x 11” (H) flyers to distribute to staff and around facilities
Download
Key Messages and Talking Points
Use these materials to talk about Ready Reliable Care in meetings, briefings, and speeches
Download
Print-Ready Content
Print these items as 18” (W) x 24” (H) posters to hang in your facility
Download
Digital and Social Media Content
Use these graphics and messages on social media and other digital platforms
Download
Portable Content
See samples of promotional items such as badge cards and wallet cards
Download
Briefing Decks and Slides
Use these materials to brief Ready Reliable Care across your team or facility
Download
Additional Communication Resources
Use these Ready Reliable Care branding materials to support communications development
Download
High Reliability Accomplishments Resources
Use these materials to share achievements in advancing high reliability
Download
Videos
Watch these videos to learn what Ready Reliable Care is and what it means for the DHA
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Publication
6/10/2021
Provides examples of how the services and various MHS entities have advanced high reliability by developing and improving processes, standing up infrastructure and governance, increasing standardization and transparency, and preventing harm and improving patient outcomes.
Recommended Content:
Ready Reliable Care | Ready Reliable Care Communications Toolkit
Publication
6/10/2021
Suggested social media message: MHS staff never settle for the status quo. We actively look for ways to make our daily practices safer and more efficient, to ensure the best possible care for our patients and each other. Learn more about our commitment to #ReadyReliableCare [health.mil/ReadyReliableCare]
Recommended Content:
Ready Reliable Care | Ready Reliable Care Communications Toolkit
Publication
6/10/2021
Suggested social media message: MHS staff don't accept shortcuts. We dig deep to understand the root causes of the challenges we face. When we are reluctant to simplify and sensitive to operations, we find the right solutions. Learn more about our commitment to #ReadyReliableCare [health.mil/ReadyReliableCare]
Recommended Content:
Ready Reliable Care | Ready Reliable Care Communications Toolkit
Publication
6/10/2021
Suggested social media message: The MHS Clinical Communities work to continuously improve our clinical processes system-wide, to ensure the best possible outcomes for patients anytime, anywhere. Learn more about efforts to advance #ReadyReliableCare here: [health.mil/ReadyReliableCare]
Recommended Content:
Ready Reliable Care Communications Toolkit | Ready Reliable Care
Publication
6/10/2021
Suggested social media message: #ReadyReliableCare is the DHA-led effort to advance #HighReliability across the MHS. We are deferring to the expertise of our frontline personnel to learn which practices and solutions are best for system-wide spread. By increasing standardization and reducing variability across our facilities, we ensure high-quality, effective care for all. [health.mil/ReadyReliableCare]
Recommended Content:
Ready Reliable Care | Ready Reliable Care Communications Toolkit
Publication
6/10/2021
Suggested social media message: It's everyone's responsibility to make [facility name] safer and more reliable. Take time to recognize a colleague or staff member who demonstrated Sensitivity to Operations while at work today! #ReadyReliableCare
Recommended Content:
Ready Reliable Care | Ready Reliable Care Communications Toolkit
Publication
6/10/2021
Suggested social media message: All MHS staff are committed to zero harm and exceptional customer service. Our laser focus on quality, safety, and patient experience will consistently improve outcomes for everyone. Learn more about #ReadyReliableCare [health.mil/ReadyReliableCare]
Recommended Content:
Ready Reliable Care | Ready Reliable Care Communications Toolkit
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