You should report your positive at-home test results to your health care provider, who will record the test result in your electronic health record. Your health care team will help you with questions about potential and current COVID-19 symptoms, what self-care you can provide at home, and when to seek health care if symptoms worsen.
If you usually get care at a military hospital or clinic, you may report your positive results by:
- Contacting your health care team through secure messaging, which is available 24 hours a day, seven days a week in the TRICARE Online Patient Portal (TOLPP) or the MHS GENESIS Patient Portal. This is the preferred reporting method for your positive test results. Your health care team will respond to you with any medical instructions within 24 hours.
- Contacting your health care team directly via a phone call during duty hours.
- Calling your military hospital or clinic appointment line and asking to speak with your team nurse. The appointment line will leave a phone consult with your team nurse, who will call you back within 24-72 hours.
- Scheduling a virtual appointment with your primary care manager using the TOLPP or MHS GENESIS Patient Portal. Many civilian providers offer virtual telehealth appointments, too.
- Contacting your military hospital or clinic hotline or information line. Telephone numbers are available on the facility’s homepage and social media sites (Facebook, Twitter, etc.)
If you usually get care in the TRICARE civilian health care network, please contact your primary care provider or your TRICARE Regional Contractor (Humana, HealthNet or International SOS). Your provider may give you instructions over the phone or schedule you for a virtual health care visit, if available.