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Download a PDF of the Ready Reliable Care Communications Toolkit
Ready Reliable Care is our coordinated effort to advance high reliability practices across the Military Health System (MHS). It draws upon the achievements of each of the service medical departments and the Defense Health Agency (DHA) to strengthen our culture of safety, grow our continuous process improvement efforts, maintain our leadership commitment, and foster patient centeredness.
Ready Reliable Care is a DHA strategic priority to drive better outcomes for patients, staff, and the enterprise.
This Ready Reliable Care Communications Toolkit provides resources to help you brief, educate, engage staff, and celebrate Ready Reliable Care across your team or facility. These resources include:
- Briefing materials
- Talking points
- Educational products
- Digital tools
- Visual resources
Click on the products listed below to view and download. Refer to the complete toolkit for full product descriptions and how to use them.
Use to communicate about Ready Reliable Care with staff
Use these materials to talk about Ready Reliable Care in meetings, briefings, and speeches
Use these graphics and messages on social media and other digital platforms
See samples of promotional items such as badge cards and wallet cards
Use these materials to brief Ready Reliable Care across your team or facility
Use these Ready Reliable Care branding materials to support communications development
Use these materials to share achievements in advancing high reliability
Videos
Watch these videos to learn what Ready Reliable Care is and what it means for the DHA
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Publication
Jun 10, 2021
.PDF |
17.24 MB
Summarizes the seven Ready Reliable Care principles and provides a visual cue to remind MHS staff to apply these behaviors and values to their individual roles and experiences.
Publication
Jun 10, 2021
.PDF |
1.55 MB
Shows how Commitment to Resilience applies to all staff.
Publication
Jun 10, 2021
.PDF |
383.56 KB
Introduces Ready Reliable Care and encourages staff to identify ways to make their work more highly reliable.
Publication
Jun 10, 2021
.JPG |
9.27 MB
Uses a “High Reliability Checkpoint” to encourage staff to apply Respect for People in their daily work.
Publication
Jun 10, 2021
.PDF |
227.98 KB
Encourages providers to always include naloxone when prescribing opioids as part of a pain management plan.
Publication
Jun 10, 2021
.PDF |
1.89 MB
Shows how Deference to Expertise applies to all staff.
Publication
Jun 10, 2021
.PDF |
2.19 MB
Shows how Sensitivity to Operations applies to all staff.
Publication
Jun 10, 2021
.PDF |
2.28 MB
Encourages surgical staff to use Surgical Briefs/Debriefs and DHA Universal Protocol to help increase safety and improve team communication.
Publication
Jun 10, 2021
.PDF |
2.87 MB
Encourages leaders to use Safety Leadership Rounds and Unit-based Huddles to identify and address potential issues.
Publication
Jun 10, 2021
.PDF |
1.44 MB
Encourages use of I-PASS, a tool to help staff remember the key points for a successful transition of care.
Publication
Jun 10, 2021
.JPG |
9.24 MB
Uses a “High Reliability Checkpoint” to encourage staff to apply Deference to Expertise in their daily work.
Publication
Jun 10, 2021
.JPG |
2.67 MB
Suggested social media message: Our patients are the heart and soul of our mission. We come to work every day to ensure our nation’s military service members, veterans, and their families are healthy, safe, and ready to take on the next challenge. Learn more about our commitment to #ReadyReliableCare here: [health.mil/ReadyReliableCare]
Publication
Jun 10, 2021
.JPG |
10.07 MB
Uses a “High Reliability Checkpoint” to encourage staff to apply Sensitivity to Operations in their daily work.
Publication
Jun 10, 2021
.PDF |
988.39 KB
Encourages staff to use an integrated approach to treat acute and chronic pain in primary care.
Publication
Jun 10, 2021
.JPG |
2.86 MB
Suggested social media message: Thank you to the wonderful staff who work hard every day to deliver #ReadyReliableCare to our patients and each other! Your efforts are driving us toward a safer and more reliable MHS. Learn more about #ReadyReliableCare here: [health.mil/ReadyReliableCare]
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Last Updated: August 07, 2023