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Military Health System

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MHS Video Connect

MHS Video Connect Header Banner

MHS Video Connect empowers you to conveniently meet with your military hospital or clinic care team through secure, live video. You and your family can access care where and when is best for you.

Ask your military care team about MHS Video Connect if:

Icons representing reasons to use MHS Video Connect.

 

 

MHS Video Connect Introduction

Frequently Asked Questions

Q1:

What is MHS Video Connect?

A:

MHS Video Connect is the Military Health System's new, valuable web-based solution for accessible care. It empowers beneficiaries to conveniently meet with their military health provider virtually through live video on any internet-connected computer, tablet, or mobile device.

Q2:

Why should I use MHS Video Connect?

A:

MHS Video Connect provides convenient and secure, real-time access to care from anywhere, reducing travel and wait times. Talk to your military medical provider about using MHS Video Connect if:

  • You live far from your military hospital or clinic
  • You have health conditions that make traveling to your care team difficult
  • You lack time to regularly attend in-person medical appointments
  • You do not require a hands-on physical examination
Q3:

Who can use MHS Video Connect?

A:

All patients enrolled in a military hospital or clinic can use MHS Video Connect.

Q4:

What do I need to use MHS Video Connect?

A:

To use MHS Video Connect, you must have an email account so your provider can send you a link to access the virtual treatment room for your video appointment.

The appointment will work on nearly any device that has an internet connection, a web camera, microphone, speakers (either internal or attached), and a web browser.

For example, it will work on the following:

  • Personal computers
  • Laptops
  • Apple tablets or mobile devices
  • Android tablets or mobile devices
  • Windows tablets or mobile devices

You also may be interested in...

MHS Video Connect Campaign Toolkit

Publication
1/12/2022

This toolkit provides content and visual assets to support promotion of the MHS Video Connect program.

MHS Video Connect Patient User Guide

Publication
1/4/2022

User guide supporting patient use and understanding of MHS Video Connect.

MHS Video Connect Patient Tips

Publication
1/4/2022

Tips sheet for patients on the use of MHS Video Connect.

MHS Video Connect Patient One Pager

Publication
1/4/2022

MHS Video Connect overview for patients.

MHS Video Connect Provider Poster 3

Publication
1/4/2022

MHS Video Connect Provider Poster 2

Publication
1/4/2022

MHS Video Connect Patient Poster 6

Publication
1/4/2022

MHS Video Connect Patient Poster 5

Publication
1/4/2022

MHS Video Connect Talking Points

Publication
1/4/2022

Talking points for MHS staff and providers to discuss the features and benefits of MHS Video Connect.

MHS Video Connect Patient Poster 2

Publication
1/4/2022

MHS Video Connect poster promoting access for patients.

MHS Video Connect Patient Poster 4

Publication
1/4/2022

MHS Video Connect patient facing poster.

MHS Video Connect Provider Poster 1

Publication
1/4/2022

MHS Video Connect Patient Poster 1

Publication
1/4/2022

MHS Video Connect poster promoting the convenience for patients.

MHS Video Connect Patient FAQ

Publication
1/4/2022

Answers for patients to frequently asked questions about MHS Video Connect.

MHS Video Connect Patient Poster 3

Publication
1/4/2022

MHS Video Connect poster promoting value to patients.

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Last Updated: June 14, 2022
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