Back to Top Skip to main content

Helping the healers through the power of mobile technology

The Provider Resilience app offers health care providers tools to guard against emotional occupational hazards, including compassion fatigue and burnout. An updated version of the app is expected to be released in the fall. (Courtesy photo) The Provider Resilience app offers health care providers tools to guard against emotional occupational hazards, including compassion fatigue and burnout. An updated version of the app is expected to be released in the fall. (Courtesy photo)

Recommended Content:

Technology | Innovation

Experts at the Defense Health Agency’s Web & Mobile Technology Program Management Office have harnessed the power of mobile information technology to help those who help others. They’ve created the Provider Resilience app, which offers health care providers tools to guard against common but troubling emotional occupational hazards.

“The app was designed for behavioral health providers, but it benefits anyone who deals with trauma patients, including physicians, nurses, chaplains, and first responders,” said Julie Kinn, Ph.D., a research and clinical psychologist in the DHA’s Connected Health Branch, Clinical Support Division, at Joint Base Lewis-McChord in Washington.

As a June 2016 report in the International Journal of Environmental Research and Public Health explains, providers who care for patients who’ve been through trauma eventually may feel as though they’ve experienced the trauma themselves. This secondary traumatic stress can lead to compassion fatigue and burnout. Providers with these conditions describe feeling physically and emotionally exhausted and unable to cope, as though they have nothing left to give, according to a blog post on the Psychological Health Center of Excellence website.

“Our providers do so much good work,” Kinn said. “But over the past 16 years, they’ve been dealing with such high levels of exposure to trauma through their patients.”

“Our providers know what they need to do to maintain compassion and prevent burnout,” Kinn said. “The problem is, they just don’t do it. It’s not a lack of knowledge; it’s a lack of reminders to take some time in their day for self-care. So the app simply gives them those daily reminders and a way to track.”

The app features a dashboard that gives users a resilience rating based on such factors as how long it’s been since their last vacation. It also includes brief self-assessments, inspirational and funny messages, and videos from actual patients expressing gratitude for the care they’ve received.

Jodi Boling is a registered nurse who works in hospice care in Crown Point, Indiana. She holds a master’s degree as a clinical nurse specialist in adult health and is working on a Ph.D. She came across information about the Provider Resilience app while doing research for her dissertation on compassion fatigue in nurses.

Boling downloaded the app on her own mobile device and has met with the chief executive officer of her hospice organization to ensure that he’s aware of its potential to help health care providers.

"When a patient dies, nurses often don't take the time to grieve the loss,” Boling said. “Instead, they administer postmortem care and then address the needs of their other patients. There's an inherent trait to keep moving and not take the time for self-care."

Boling said if she had to identify any shortcoming of the app, it’s that “it’s available in only one language. I’m thinking it would be beneficial for first responders who were involved in rescuing the Thai soccer players trapped in the cave.”

The Provider Resilience app was introduced about five years ago. Kinn said that despite being marketed only to military behavioral health providers, “it actually gets pretty good downloads.” The app has been downloaded more than 35,000 times, she said, with an average of 924 new downloads each month.

Kinn said the team at JB Lewis-McChord is working on an updated version with an easier-to-use interface, more-modern graphics, and other features that will make the app inclusive for other health care providers and first responders. It’s expected to be released in the fall and, like the current version, will be available free for anyone to download from the App Store and Google Play.

You also may be interested in...

Military Health System (MHS) Population Health Portal (PHP)

Fact Sheet
6/11/2019

Military Health System (MHS) Population Health Portal (PHP) Fact Sheet

Recommended Content:

Technology | Solution Delivery Division

Coding and Compliance Editor (CCE)

Fact Sheet
6/11/2019

CCE supports the Department of Defense efforts to improve coding accuracy and reimbursements for inpatient and outpatient services.

Recommended Content:

Technology | Solution Delivery Division

Expense Assignment System (EAS IV)

Fact Sheet
6/11/2019

EAS IV is a Web-based tool essential to the Department of Defense because it assists the Defense Health Agency in identifying the total cost of providing health care to TRICARE patients.

Recommended Content:

Technology | Solution Delivery Division

Patient Encounter Processing and Reporting (PEPR)

Fact Sheet
6/11/2019

PEPR allows analysis of purchased care claims data created by the TRICARE Managed Care Support Contractors.

Recommended Content:

Technology | Solution Delivery Division

BATDOK improves, tailors to deployed medics

Article
6/7/2019
Air Force Chief Master Sgt. Robert Bean, a pararescueman, demonstrates how BATDOK can be worn on the wrist, providing awareness of the health status of multiple patients. (U.S. Air Force photo)

BATDOK is under user evaluations by Air Force Pararescuemen and Army Rangers

Recommended Content:

Technology

Surgeons perform first bioengineered blood vessel transplant in military patient

Article
5/28/2019
Development of the Human Acellular Vessel, or HAV, starts by taking living cells from a human blood vessel and placing them onto a tube-shaped frame. These vascular cells are kept alive in an organ chamber, growing around the tube-shaped lattice. Over time, the lattice that was used to seed the original vascular cells dissolves, and scientists remove the original cells so the new vessel doesn’t cause an immune response when it’s implanted. What is left is a solid, tubular structure made of human vascular material that looks and acts like a blood vessel -- thus, the bio-engineered and newly-grown blood vessel, or HAV. (USU medical illustration by Sofia Echelmeyer)

Injury to major blood vessels of the body is the most common cause of death and disability in combat

Recommended Content:

Research and Innovation | Technology

Dummies for doctors

Article
5/14/2019
Air Force Col. Christine Kress (center) observes use of a medical canine mannequin designed to create training environments that prepare medical professionals for events they may face in the field. (MHS photo)

How technology is preparing the next generation of docs for the battlefield

Recommended Content:

Technology | Combat Support

Smartphone Apps for Psychological Health: A Brief State of the Science Review

Publication
5/14/2019

In this brief state of the science review, we provide a synopsis of the literature on psychological health mobile applications (apps) and discuss the impact of mobile technology on psychological health practice. We describe the variety of psychological health app uses from self-management, skills training, and supportive care to symptom tracking and data collection; and we summarize the current evidence for the efficacy and effectiveness of psychological health apps. Finally, we offer some pragmatic suggestions for evaluating psychological health apps for quality and clinical utility.

Recommended Content:

Technology | Connected Health

Cultural Considerations in Using Mobile Health in Clinical Care With Military and Veteran Populations

Publication
5/14/2019

Traditional cultural models typically address factors like ethnicity, language, and race as important concerns pertaining to treatment efficacy, but over the years, professionals have expanded the focus to include gender, sexual orientation, age, socioeconomic status, and other aspects of identity and experience, including military cultural issues. As the integration of mobile health increases in clinical care, another important cultural factor that can impact care is technological culture. Differences in perception of technological competence by patient and provider can impact the provider’s ability to effectively connect with the patient and fully leverage tools to support evidence-based treatment.

Recommended Content:

Technology | Connected Health

Mobile Applications for Client Use: Ethical and Legal Considerations

Publication
5/14/2019

Mobile applications (apps) to support behavioral health are increasing in number and are recommended frequently by medical providers in a variety of settings. As with the use of any adjunct tool in therapy, psychologists adopting new technologies in clinical practice must comply with relevant professional ethics codes and legal standards. However, emerging technologies can outpace regulations regarding their use, presenting novel ethical considerations. Therefore, it is incumbent upon providers to extrapolate current ethical standards and laws to new technologies before they recommend them as adjuncts to face-to-face treatment. This article identifies best practices for incorporating apps into treatment, including competence in the use of smartphones in general and familiarity with the specific apps recommended.

Recommended Content:

Technology | Connected Health

Military to bring eye care to front lines with mobile app

Article
4/11/2019
Air Force Lt. Col. Peter Carra, 379th Expeditionary Medical Group optometry officer in charge, performs an eye exam for a Soldier at Camp As Sayliyah, Qatar. (U.S. Air Force photo by Tech. Sgt. Christopher Hubenthal)

Air Force and Army medical researchers are developing a smart phone application to connect providers downrange with on-call ophthalmologists either in-theater or at a clinic

Recommended Content:

Technology | Vision Loss

Defense Occupational and Environmental Health Readiness System – Industrial Hygiene (DOEHRS-IH)

Fact Sheet
4/5/2019

DOEHRS-IH allows the Department of Defense (DoD) to manage occupational and environmental health risk data and actively track biological, chemical, physical health hazards and engineered nano-object process to service members worldwide.

Recommended Content:

Technology

Military Health System Management Analysis and Reporting Tool (M2)

Fact Sheet
4/5/2019

M2 is a powerful ad-hoc query tool used to manage and oversee operations worldwide.

Recommended Content:

Technology

Military Health System Data Repository (MDR)

Fact Sheet
4/5/2019

The MDR is the centralized data repository that captures, archives, validates, integrates and distributes Defense Health Agency (DHA) corporate health care data worldwide.

Recommended Content:

Technology | MDR, M2, ICDs Functional Support

TOL Patient Portal Secure Messaging

Fact Sheet
4/5/2019

TRICARE Online Patient Portal (TOLPP) Secure Messaging (SM) provides Military Health System patients who receive care at a military treatment facility or clinic access to a robust messaging capability, allowing authorized patients the ability to securely communicate with their health care team.

Recommended Content:

Technology
<< < 1 2 3 4 5  ... > >> 
Showing results 16 - 30 Page 2 of 9

DHA Address: 7700 Arlington Boulevard | Suite 5101 | Falls Church, VA | 22042-5101

Some documents are presented in Portable Document Format (PDF). A PDF reader is required for viewing: Download a PDF Reader or learn more about PDFs.