Back to Top Skip to main content

Madigan pharmacy wait time drops

Pharmacist Ashley Burrill fills a prescription at the Madigan pharmacy on July 23. Assigning staff to their strongest roles helped to reduce the pharmacy wait time. (U.S. Army photo by Suzanne Ovel) Pharmacist Ashley Burrill fills a prescription at the Madigan pharmacy on July 23. Assigning staff to their strongest roles helped to reduce the pharmacy wait time. (U.S. Army photo by Suzanne Ovel)

Recommended Content:

MHS Transformation | MHS GENESIS | Military Hospitals and Clinics

MADIGAN ARMY MEDICAL CENTER, Joint Base Lewis-McChord, Wash. — Pharmacy wait times decreased by more than an hour at Madigan Army Medical Center thanks to extended pharmacy hours, revised staffing and greater expertise in the new electronic health record.

Just a year ago, the average pharmacy wait time was between 90 and 120 minutes; now, the average is 20 to 25 minutes, according to Johnny Hong, the outpatient pharmacist supervisor. He credits opening the pharmacy at 7:30 a.m. each day as some of the catalyst for this improvement.

"That way we're not playing catch up," said Hong. "With opening a half an hour early, that really helps out with the wait times."

Pharmacy leadership also purposely began assigning staff to the roles in which they are the strongest, whether that is working at the pharmacy windows or filling medication.

"As a coach, we have to recognize their talents, strong points, and utilize that," he said.

Hong added that the staff's increased expertise in using MHS GENESIS – the Department of Defense's new unified electronic health record – also helped shorten wait times. Both learning the new system and its new requirement to get pre-authorizations from insurance before filling certain medications contributed to an increase in wait times two years ago.

Certain medication types and quantities require prior-authorization from insurance, such as medications that aren't traditionally covered, said Hong. In these cases, providers need to give a reason why they're prescribing the medications, such as when patients tried multiple other authorized medications which did not work for them.

Patients, too, can help reduce their wait times by using the refill line to give the pharmacy more time to fill these medications.

"If they can call ahead of time, (and) they give us three days to fill it, that will be very helpful," said Hong.

In addition, the pharmacy is hiring more staff this fall, who should be on board to help the increased amount of patients usually seen during the flu season.

Hong attributes the improvements to the wait time to the hard-working pharmacy staff.

"The whole staff is working diligently; I think the whole staff is contributing and doing what we can," he said. "We just want to make people happy. We're here for them."

Disclaimer: Re-published content may be edited for length and clarity. Read original post.

You also may be interested in...

Navy pharmacy techs support COVID-19 and MHS GENESIS efforts

Article
10/20/2020
Navy personnel in a pharmacy

Hospital Corpsman 1st Class Aaron Souders is highlighted for his work as a Navy pharmacy technician.

Recommended Content:

Coronavirus | MHS GENESIS | Combat Support

DHA Director outlines how MHS standardization bolsters reform

Article
10/15/2020
Two soldiers in masks, talking

How COVID-19 repositioned the best laid plans of the DoD.

Recommended Content:

Coronavirus | Joint Health Information Exchange | MHS GENESIS | MHS Transformation

Defense Health Agency celebrates seven years of service

Article
10/1/2020
Lt. Gen. Ronald Place holding a wreath at Arlington National Cemetery

Seven ways DHA has improved military readiness over the years.

Recommended Content:

Defense Health Agency | Coronavirus | MHS Transformation | Technology | Global Health Engagement | TRICARE Health Program | Total Force Fitness

NH Twentynine Palms becomes first Marine Corps base to deploy new EHR

Article
9/30/2020
Military personnel standing in front of hospital with sign "MHS GENESIS GO-LIVE"

The implementation of MHS GENESIS began in 2017 in the Pacific Northwest.

Recommended Content:

MHS GENESIS

Beale AFB clinic launches new EHR -- MHS GENESIS

Article
9/29/2020
Photo of Travis Callihan

This new EHR will provide a better level of care for all Department of Defense beneficiaries.

Recommended Content:

Coronavirus | MHS GENESIS

Weed ACH poised to implement new EHR

Article
9/22/2020
Two women, wearing masks, looking at a laptop screen.

When fully deployed, MHS GENESIS will provide a single electronic health record for service members, veterans, and their families.

Recommended Content:

MHS GENESIS

NH Twentynine Palms conducts MHS GENESIS mock Go-Live

Article
9/21/2020
Two women in masks, sitting at laptop

For this training event, MHS Genesis trainers worked with clinicians and providers to walk them through the new system and answer their questions.

Recommended Content:

MHS GENESIS

New communications tool rolled out on MHS GENESIS

Article
9/15/2020
Three men, wearing masks, looking at a computer screen.

Through e-Visits, providers address questions, concerns virtually.

Recommended Content:

Coronavirus | MHS GENESIS

JHIEs give providers better access to patient information

Article
9/8/2020
Man looking at X-Ray

The joint HIE securely connects DoD, VA, U.S. Coast Guard and hundreds of other select federal and private sector partners with patient health and benefit information data.

Recommended Content:

Federal Electronic Health Record Modernization (FEHRM) Program Office | Electronic Health Record Modernization & Interoperability | MHS GENESIS | Joint Health Information Exchange | Coronavirus

Coast Guard launches MHS GENESIS at four pilot sites

Article
9/3/2020
Man and woman, both wearing masks, in an office.  The man is sitting down in a chair; the woman is standing and looking at a computer.

The pilot phase will be followed by deployment of the system to the service in two waves, Pacific and Atlantic.

Recommended Content:

MHS GENESIS

DHA Launches New Air Force Military Hospital and Clinic Websites

Article
9/1/2020
Two hands holding a tablet, which displays a new TRICARE MTF website, against a background of a wooden table.

The website enhancement is part of the transition of administrative oversight of MTFs to the DHA under the 2017 NDAA.

Recommended Content:

MHS Transformation

MHS GENESIS improves patient experience for military families

Article
9/1/2020
Image of a military doctor and a family

How the electronic health record benefits military children

Recommended Content:

MHS GENESIS | Coronavirus

MHS GENESIS helps DGMC deliver life-saving blood

Article
8/3/2020
Technician wearing a mask, scanning in a label on a unit of blood.

Time is of the essence for blood transfusions and MHS GENESIS saves time

Recommended Content:

MHS GENESIS

Alignment of Hospitals and Clinics by Market Type

Publication
7/28/2020

Recommended Content:

MHS Transformation

Market Construct

Publication
7/28/2020

Recommended Content:

MHS Transformation
<< < 1 2 3 4 5  ... > >> 
Showing results 1 - 15 Page 1 of 19

DHA Address: 7700 Arlington Boulevard | Suite 5101 | Falls Church, VA | 22042-5101

Some documents are presented in Portable Document Format (PDF). A PDF reader is required for viewing. Download a PDF Reader or learn more about PDFs.