Back to Top Skip to main content

Madigan pharmacy wait time drops

Pharmacist Ashley Burrill fills a prescription at the Madigan pharmacy on July 23. Assigning staff to their strongest roles helped to reduce the pharmacy wait time. (U.S. Army photo by Suzanne Ovel) Pharmacist Ashley Burrill fills a prescription at the Madigan pharmacy on July 23. Assigning staff to their strongest roles helped to reduce the pharmacy wait time. (U.S. Army photo by Suzanne Ovel)

Recommended Content:

MHS Transformation | MHS GENESIS | Military Hospitals and Clinics

MADIGAN ARMY MEDICAL CENTER, Joint Base Lewis-McChord, Wash. — Pharmacy wait times decreased by more than an hour at Madigan Army Medical Center thanks to extended pharmacy hours, revised staffing and greater expertise in the new electronic health record.

Just a year ago, the average pharmacy wait time was between 90 and 120 minutes; now, the average is 20 to 25 minutes, according to Johnny Hong, the outpatient pharmacist supervisor. He credits opening the pharmacy at 7:30 a.m. each day as some of the catalyst for this improvement.

"That way we're not playing catch up," said Hong. "With opening a half an hour early, that really helps out with the wait times."

Pharmacy leadership also purposely began assigning staff to the roles in which they are the strongest, whether that is working at the pharmacy windows or filling medication.

"As a coach, we have to recognize their talents, strong points, and utilize that," he said.

Hong added that the staff's increased expertise in using MHS GENESIS – the Department of Defense's new unified electronic health record – also helped shorten wait times. Both learning the new system and its new requirement to get pre-authorizations from insurance before filling certain medications contributed to an increase in wait times two years ago.

Certain medication types and quantities require prior-authorization from insurance, such as medications that aren't traditionally covered, said Hong. In these cases, providers need to give a reason why they're prescribing the medications, such as when patients tried multiple other authorized medications which did not work for them.

Patients, too, can help reduce their wait times by using the refill line to give the pharmacy more time to fill these medications.

"If they can call ahead of time, (and) they give us three days to fill it, that will be very helpful," said Hong.

In addition, the pharmacy is hiring more staff this fall, who should be on board to help the increased amount of patients usually seen during the flu season.

Hong attributes the improvements to the wait time to the hard-working pharmacy staff.

"The whole staff is working diligently; I think the whole staff is contributing and doing what we can," he said. "We just want to make people happy. We're here for them."

Disclaimer: Re-published content may be edited for length and clarity. Read original post.

You also may be interested in...

MHS GENESIS helps DGMC deliver life-saving blood

Article
8/3/2020
Technician wearing a mask, scanning in a label on a unit of blood.

Time is of the essence for blood transfusions and MHS GENESIS saves time

Recommended Content:

MHS GENESIS

MHS GENESIS: From IOC to Wave TRAVIS, Capt. Tepera’s journey

Article
7/24/2020
Two medical officers wearing masks

Provider calls himself cheerleader for new EHR

Recommended Content:

MHS GENESIS

NMRTC Bremerton Radiology enhances connectivity with MHS GENESIS

Article
6/18/2020
Corpsman showing medical equipment to group of people in masks

New X-ray machine at NMRTC Bremerton provides near real-time capability for patient diagnosis on MHS GENESIS

Recommended Content:

MHS GENESIS

BAMC follows through with redesignation of Army’s WTBs

Article
6/16/2020
Soldier in front of flag speaking into microphone

Brooke Army Medical Center’s WTB made the formal announcement of the pending change on June 3, 2020, with a brief tree dedication ceremony.

Recommended Content:

Military Hospitals and Clinics

Defending the Homeland: WRNMMC on front line of COVID-19 war

Article
4/29/2020
Image of soldiers and businessman in suit walking through an emergency shelter lined with beds and medical equipment

For patient and staff safety, WRNMMC started restricted access control points March 12.

Recommended Content:

Coronavirus | Military Hospitals and Clinics

DOD, VA launch Joint Health Information Exchange

Article
4/21/2020
Image of soldier putting away a paper file

Increased access leads to gains in patient care, outcomes

Recommended Content:

Coronavirus | Federal Electronic Health Record Modernization (FEHRM) Program Office | MHS GENESIS | Electronic Health Record Modernization & Interoperability

McCaffery offers MHS view with Blue Star Families panel

Article
2/28/2020
Thomas McCaffery (center) participated in the Blue Star Families Panel at American Red Cross National Headquarters Feb. 26. He is seen here with Amy Goyer (left), family and caregiving expert at AARP, and retired Army Lt. Gen. Patty Horoho (right), CEO of OptumServe. The panel discussed timely, quality health care for service members and their families. (Photo by MHS Communications)

The Honorable Thomas McCaffery participated in the Blue Star Families panel to discuss MHS transformation for families

Recommended Content:

Access to Health Care | MHS Transformation | MHS GENESIS | Mental Health Care

DHA Director discusses vision for future

Article
2/25/2020
Lt. Gen. Ronald Place, Director, Defense Health Agency, visits with the staff of the Stuttgart Army Health Clinic in Germany.  Since becoming DHA Director, Lt. Gen. Place has focused on creating great outcomes for the beneficiaries who rely on the Military Health System for their health care.

DHA is providing a more integrated system of readiness and health

Recommended Content:

MHS Transformation | Military Hospitals and Clinics

Careful, deliberate changes ahead for select MTFs

Article
2/19/2020
The Department of Defense today announced plans to restructure 50 military hospitals and clinics to better support wartime readiness of military personnel and to improve clinical training for medical forces who deploy in support of combat operations around the world. Of the 343 facilities in the United States initially screened for this report, 77 were selected for additional assessment, with 21 identified for no changes. (DoD file photo)

The DoD’s top health official shared plans to restructure 50 military hospitals and clinics, emphasizing changes will prioritize the warfighter and force readiness

Recommended Content:

MHS Transformation

McCaffery announces upcoming changes to military hospitals, clinics

Article
2/19/2020
The Honorable Tom McCaffery, DoD's assistant secretary of defense for health affairs emphasized DoD's priority is to focus on wartime readiness while ensuring continued beneficiary access to quality health care. (DoD photo)

McCaffery emphasized DoD's priority is to focus on wartime readiness while ensuring continued beneficiary access to quality health care

Recommended Content:

MHS Transformation

DoD to restructure 50 hospitals, clinics to improve readiness

Article
2/19/2020
The Department of Defense today announced plans to restructure 50 military hospitals and clinics to better support wartime readiness of military personnel and to improve clinical training for medical forces who deploy in support of combat operations around the world. (DoD file photo)

The restructuring effort focused on strengthening the prime responsibility of military medical facilities for training medical personnel

Recommended Content:

MHS Transformation

Building, sustaining combat readiness through basic first aid

Article
2/12/2020
Sailors treat a patient with simulated chest and arm wounds during a general quarters drill aboard the aircraft carrier USS George Washington. (U.S. Navy photo by Mass Communication Specialist Seaman Kashif Basharat)

A skill that every Sailor on the ship should be able to perform is a basic trauma assessment

Recommended Content:

Military Hospitals and Clinics

Top military hospitals to set bar for surgical care in MHS

Article
2/7/2020
Surgical care within the Military Health System helps build and maintain a ready medical force. Results from the adult ACS National Surgical Quality Improvement Program assist the MHS in creating policy and verifying surgical skills throughout the enterprise's military hospitals. (U.S. Navy photo by Mass Communication Specialist 1st Class Mike DiMestico/Released)

The Military Health System uses the National Surgical Quality Improvement Program to better inform surgical standards.

Recommended Content:

MHS Transformation

Jacksonville Market strengthens medical readiness, patients’ health

Article
2/5/2020
Dr. Barclay Butler, Defense Health Agency's assistant director for management, Navy Rear Adm. Anne Swap, commander, Naval Medical Forces Atlantic, and Navy Capt. Matthew Case, commander of Naval Hospital Jacksonville and commanding officer of Navy Medicine Readiness and Training Command Jacksonville, discuss the Jacksonville Market with community partners at the hospital. (U.S. Navy photo by Jacob Sippel, Naval Hospital Jacksonville)

The Jacksonville Market serves 163,000 beneficiaries, including about 72,000 who are enrolled with a primary care manager

Recommended Content:

MHS Transformation | Military Hospitals and Clinics

Army Medicine senior leaders meet to map out medical transformation

Article
1/31/2020
Key leaders at the Army Medicine Senior Leader Forum watch Lt. Gen. R. Scott Dingle, Army Surgeon General, at podium during the Army Medicine Senior Leaders Forum on Jan. 28, 2020, to discuss issues related to the transformation of Army Medicine and how to manage the way ahead to ensure optimal medical readiness for soldiers and all military medical beneficiaries. Attendees include the Director of the Defense Health Agency, Army  Lt. Gen. Ronald Place (left foreground), and Assistant Secretary of Defense (Health Affairs) Thomas McCaffery (center foreground). The forum was held at Fort Belvoir and involved about 350 leaders. (U.S. Army photo by Jenie Fisher)

Since World War II, of 18 studies on the military health services, almost all recommended consolidating the three into a single health care organization

Recommended Content:

MHS Transformation
<< < 1 2 3 4 5  ... > >> 
Showing results 1 - 15 Page 1 of 9

DHA Address: 7700 Arlington Boulevard | Suite 5101 | Falls Church, VA | 22042-5101

Some documents are presented in Portable Document Format (PDF). A PDF reader is required for viewing. Download a PDF Reader or learn more about PDFs.